Starbucks, Less Than Quality
My concern is about Starbucks Northgate location, the stand alone, drive thru store in the parking lot.
First and foremost, I would like to say this store has very friendly staff, especially a petite younger man with a beard who makes some of the best beverages I’ve ever had.
But, that’s where my compliments end. Recently, I visited this location a couple times over the holidays and product wise, found it to be VERY disappointing.
First of all, this location did not have any peppermint flavoring for the holiday beverages – and on my second visit I was informed the store would be out likely for the next week. Secondly, when making my hot chocolate, I noticed the expiry date on the milk being used was the very next day – I was absolutely shocked.
I took the beverage to be polite to the very nice staff, but put it straight in the garbage.
I would expect with the amount of milk Starbucks stores use that it should be FRESH. Grocery stores have rules in place where they won’t sell “fresh” products (dairy, produce and so on) if they are within three days of the best before date. I wouldn’t expect Starbucks to be serving beverages that are made with milk products that wouldn’t even be available to be purchased at a grocery store because they are too close to the expiry date. – Let alone using them up until close, the night before the expiry date.
If the date is so close that it can’t be sold to me at a retail grocery store, I don’t think Starbucks should be serving it to the customers. It’s just common sense.
I contacted Starbucks about this through their website and they did respond, but would not acknowledge my question about product freshness or their best practices on using products that are approaching the “best before” dates, – which I directly asked.
The next day I went to 3 retailers that sell fresh milk, each retailer had milk with a 15 day best before date. Why would Starbucks not rotate their milk and be in a position where they are serving such old milk? Why wouldn’t they answer my question?
It makes you wonder how many other locations do this.