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Alchemy Apparel

I always find myself noticing when a store is empty on a regular basis. I always try to shop at those stores as it’s a huge bummer to see yet another new shop close doors. I decided to give Alchemy Apparel for this very reason.

I was looking for a pop culture shirt as a Christmas gift for my brother. I had already done some shopping that day, so it was clear I had money to spend. When I walked in there was a customer (?) having a conversation about movies with the cashier. The cashier ignored me completely, which I wasn’t too worried about. I took a quick glance at the shirts and it was nothing my brother would wear so I started to leave.

I wasn’t even out the door before the cashier and the other person started complaining about me. About how annoying it is when people come in and don’t buy anything and how you can “never be too careful” when it came too customers. I get that you have to watch everyone, but maybe don’t complain about the customers when they’re within earshot. Sorry I dared to interrupt your chat session.

I’m starting to think there’s a reason they’re always empty.

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15 Responses

  1. Ruth Chalk Ruth Chalk says:

    Alchemy Apparel WEM

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  2. Ruth Chalk Ruth Chalk says:

    I would message the company directly and talk to them. This would seem like the kind of thing they would want to know about. And I’m sure they would want to deal with this so it doesn’t happen again in the future….

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  3. Ruth Chalk Ruth Chalk says:

    What I don’t get is why is it called Apparel when they mostly sell vinyl pops.

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  4. After going in there on several occasions to see if they got any Venom shirt in stock, I finally asked the clerk about it. He told me that they get shipments in but never know what will be in them. I’ve given up on shopping there.

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    • I worked in apparel for many years and it’s true. The stores typically don’t know what they will be getting in shipments. The only way they’ll be able to tell if they might be getting in what you were looking for is if they’ve received their pricelist. You certainly can’t blame the sales staff if they don’t have the information available to them that’s just the way business’s do business.

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  5. Yep. Walk in, walk back out. They think they’re doing you a favour by existing. They don’t need to put an effort into making you feel valued as a customer. Its arrogance.

    In 2018 that space will be empty with a for lease sign on it. Bye bye Felicia!

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  6. Lyn Hessels Lyn Hessels says:

    I had a totally different experience. I have grandkids who are into anime and collectibles. The man there helped me understand what its all about and both the manager and him helped me pick out the popular items. I will definitely go back to shop for the kids on my list (4 of them) and will take them there when they’re here in Edmonton. Its not a really big market but for those who are into it, they have everything.

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    • … no offence, but this sounds like a grandma reply for sure. I’m glad you had great service, but saying they have everything is a massive stretch (maybe it’s different in the Calgary store?). The Edmonton store has some shirts and a massive collection of Funko

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    • Lyn Hessels Lyn Hessels says:

      Charlotte Kay yup… definitely Granny reply. Not offended by being called a Grandmother at all. Having said that though, (and the Op was talking about poor customer service)usually us older people are not treated as well, nor is any time taken with us. Most store’s staff get upset when we ask what a product is all about. That definitely isn’t how I was treated so I DID definitely have a much different experience than the OP.

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  7. The sales staff will always make you or break you. For me, all it takes is one negative experience that puts up a flag, and a second for me to quit that store forever.

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  8. Thank you for the feedback about the Edmonton store and I apologize for any negative experiences you have had there. Being a small business trying to expand Edmonton has been a learning lesson. I promise if you ever come to our Calgary store you will receive nothing but our best.

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    • Ruth Chalk Ruth Chalk says:

      I just thought you would have a bigger clothing selection…. there are enough stores doing pop vinyl. I was under the impression that it was a clothing store. Not a pop vinyl…..

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    • exactly ^^^^^^^^^^^^^^^

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    • It’s fine for you to think whatever you want but it’s my shop and I carry what I want to sell. If you want a store like that then maybe open one yourself. I have been in business since 2008 and survived and thrived in our economy well many large stores like HMV have closed down. I appreciate your option but I adapt with the times, there was a time I carried 90% clothing but if it does not sell as well I adjust and adapt to the market place and carry what I want in my shops.

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