Beware of Casawise Property Management
If I can defer 1 person from renting a unit from Casawise Management by reading this review then its worth my time writing it!!
This property management company are crooks. Based on certain personal issues, the lease on this unit needed to be terminated ASAP (gotta go where the work is!). My boyfriend was advised based on early termination of the lease, there will be a $250 cancellation fee along with an fee ($59) for the posting of the ad on their OWN management website! Either way he completely understood thinking they would help rent it out ASAP.
Now this is where it gets good! Nothing was being done by the company to rent out this property, it sat on their web page showing it was “FOR RENT”!
Frantic about the move to another city, financially we could not afford to pay rent on both places. I took matters into my own hands and started to post adds on 6 Edmonton Rental Facebook pages, Kijiji and other social media websites etc. If someone was interested to look at the unit, I would forward all the contact information to the employee who takes care scheduling showings. Some of the emails I did forward her had 3-6+ different people interested in viewing the unit, I literally sent over 60 potential renters to her in less then a month. I was assured they would contact all the potential renters to set up viewings. (I did follow up with the majority of the potential renters and they advised me they were not contacted by her) When they did set up 1-2 showings every 2 days from all the contacts I did send over, the person who is in charge of viewings let people walk around the unit, not selling the features of it and then hand them an application on their way out the door! So once again, I took matters into my own hands. I showed the unit and found a renter in less then 1 week.
It took HOURS of my time to rent THEIR unit because they could care less about helping people in situations or better yet, do their jobs.
Yesterday my boyfriend received they remainder of the damage deposit, it was a smack in the face! Yes, he understood the amount of the cancellation fee, the ad posting and the carpet cleaning would be deducted, however along with a small deductions for nonsense, there was a deduction of $137.88 to replace a $5 light bulb that was missed and a $19 furnace filter. This was never mentioned in the move out report that the filter was to be replaced. When he moved into the unit he replaced the furnace filter, it was not done by Casawise. The funny thing here is, there was a reminder sticker on the the furnace reminding Casawise the furnace required maintenance over 2 months ago! When the employee saw it she laughed it off!
They completely ripped him off any where they could. I am the one that showed and rented this place, I am the one who hired cleaners to clean the unit but it wasn’t to their standards (oh and FYI the lady who rented the place took pictures of the areas that were “cleaned” and they were not cleaned to send to me!) The unit sparkled compared to when he moved in!! These issues are just a tip of what happened!
Out of $1400 damage he received $588.00! So my advice to all who are looking to rent with Casawise, please reconsider this property Management company. Most landlords will go above and beyond for their renters, to Casawise, you and your family are just another number.