Boardwalk is Ridiculous
I’ve been renting a boardwalk suit in St.Albert and it has been a complete nightmare. After 6 months we realized we have bed bugs, probly for a couple moths now cause I have bites all over my body that I thought were mosquito bites.
I called them to tell them and I’m currently on week 5 of waiting for any treatment. The first 10 days after I called them I was sleeping on the floor on a coushion placed on top of garbage bags to detour the bugs. I then bought two cots for my partner and I costing a couple hundred dollars. About three weeks later that coushion and the cots have bed bugs now.
We have been storing our cloths in garbage bags this whole time as an effort to not spread them and are constantly washing and drying everything several times a week, costing $4 per load. We are moving out and are paying to get all our stuff heat treated which is over $400. We bought a brand new bed when we moved in here and we’re not told about the bugs. At about week 4 after reporting the bugs, someone came to set up a monitoring system in which they put in the living room and office , not in our bedroom where there was a stripped bed and about 10 garbage bags filled with clothes. I don’t know how they didn’t realize that that is where the infestation is.
At this point I called customer service and told them everything and they basically said “are you done now, have a nice day”. So five weeks later I get a letter saying they will be here in a week from now making it 6.5 weeks since I reported the bugs to getting treatment.
By the time the treatment plan would be done it will be 2.5 months since reported. Also when I called customer service she told me that the reason the didn’t treat the whole area (my neighbours got treated the same day I got the monitors) is because it’s cheaper just to treat one suit then a whole floor. That to me sounds extremely shady and bad moral practices. The doors to this building are never locked or shut properly. There is also a ton of red ants everywhere and have been here since the day we moved in.
We have reported them and nothing has ever been done. Not to mention the bunch of small worms crawling out of my plant that I have had for years at two different places and have never seen this phenomenon before. Our fridge broke and we got it fixed fairly quickly but then went on to having two more “notice to enter” letters after it had already been repaired. That was in the same time frame as this bed bug reporting.
Me and my partner both work physically demanding jobs and it’s exhausting to not have had a good nights sleep in 5 weeks. We’ve stayed in a hotel two separate nights out of desperation . I strongly advise anyone to never rent with Boardwalk in St.Albert, I have only lost money,time and my sanity here.