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Canada post

These past two years, my aunt and I have started writing, which is a miracle because shes not much of a letter writer :).

But whenever she sends a card with money, either a cheque or cash, the card NEVER Arrives. She sent a card to my uncle, with no money or cash inside, just the card, and that was the beginning of January, hes still waiting for it. She sent my card with a cheque inside, January 10th, still waiting for it. But I received the one from my grandmother, and they live in the same household and use the same post office. Heck, ive received stuff from china!, from Toronto too!. (she lives just outside of montreal, i’m in Edmonton and my uncles in red deer).

The cheque was just a small amount, but I keep cards from my family members because I have so few people in my family :(. Anyone know what to do or have similar experiences?.

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46 Responses

  1. It’s probably an incorrect address or postal code issue, you wouldn’t believe how many issues we have with that sort of thing. Maybe verify the address with her? The machines used to sort the mail to our route boxes can be rather finicky about what it likes to read, even colours of envelopes and pens/pencils makes a huge difference.

    One thing I do suggest if you can’t figure it out from that, give the customer service line a call, they will print a report for a supervisor to review and check on. Could also be a restructure at the depot your mail gets delivered from which can slow hand-written mail a bit.

    I hope this helps!

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  2. I receive and send a lot of money and goods back and forth from Edmonton to Montreal and vice versa and when it doesn’t reach I or the other end gets it back…

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  3. I just received 3 Christmas cards on Monday that were all sent before Dec 20….Canada Post is Incompetent!!

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    • Please don’t blame all of us for that. I’m sorry that it happened to you, but I assure you, the majority of us are not incompetent.

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    • We have so many problems actually receiving our mail…you may not be incompetent….but the people who work in our area definitely are

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    • If it’s only been going on for a while, it is probably a new carrier or carriers. We have a 95% turn over rate due to the complexities of our job. I’ve been on leave since October 2016 and I’ve heard from my customers that they’re having problems ever since I left. Our job isn’t anywhere near as easy as the general public thinks.

      However, if it is long standing, you should give the customer service line a call, there could actually be an issue with how the route itself is set up. I really wish you luck with getting it fixed, I’ve been waiting for 4 weeks for my long term disability forms, I’m pretty sure it’s cause my regular carrier is on parental leave, so I totally get how frustrating it is.

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    • Been happening for the last year for us..Losing credit cards renewals or sending me my neighbours cc statements and vice versa. Canada Post is no longer reliable anymore..

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    • Im sure you are great Brittney Castle, but that is few and far between, no offense. We have had nothing but problems with Canada Post at our last 3 addresses, over the last 10 years. One of the Christmas cards we received on Monday (Feb 5th), my Mother in Law sent ExpressPost on Dec 20….what reasoning could there possibly be for that??

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    • At work we rent out offices upstairs, we get our mail and theirs is supposed to go in locked postal boxes. Our regular mail lady is awesome but the people before her and any trainees she’s got are useless. Every single time she’s not there something gets screwed up! It’s very obvious they’re completely different businesses and the upstairs mail is marked accordingly.

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    • We have mail that doesnt show up, parcels thrown to our front steps from 15-20 feet away, bills that arrive after their due date, drivers that come to the door with the parcel card (so we have to go to the post office to pick up) already in hand, having left the parcel in their vehicle, with no intention of trying to deliver it….I could go on all day

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    • I’m really sorry for the experiences. Business routes are pretty difficult to get the hang of when you’re new and most of our relief carriers are pretty new. Trust me, we don’t mean to mess up, and when we do, generally we hear quite a bit about it. And depending on seniority, we do lose carriers over those types of frequent mess ups.

      I know most of the carriers in the city, at least those who have been there for at least 4 years. Maybe walk a mile before calling us names. It’s a lot more difficult than people think.

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    • And when a carrier hands you the card with the item still sitting in their vehicle, it is probably a card for pick up only item or we have been directed to do so. Things aren’t as they appear to our customers, again, there’s more to the job than you think.

      My route is 25km of walking daily with 3000 stairs up and down. 350 standard sized houses, 300 townhouses, 190 apartments. On the average day, I’d get 1500 letters, probably 100-200 magazines, 4-6 sets of fliers all rated for different delivery, and 80 parcels/signature items. Daily. And we are given 2 wheel drive transits for most routes, which really suck in the winter for the record. It doesn’t come in order for us to go out walking for an 8 hour day. We organize it all in our depots, load it in succession and head out to deliver. The walking is generally done in 4-6 hours.

      Please take a moment to think about that. And that was an average day, not including bills which go everywhere, and there are usually 3-4 sets of full coverage bills per month. Full coverage days usually take an extra 2 hours.

      And all of that getting done hinges on a wifi system that anywhere between 20-200 pdt’s have to hook up to to work while we are out on route. And we still work when our system is down. We hand write the barcodes on special papers to ensure security and continuity.

      Oh, and the fliers don’t come prepared either, we have to prep those on our own or we have to take them out individually with the mail, magazines, scannables and parcels.

      So, with some insight, can you understand why new people may mess up?

      Again, I’m really sorry for your experiences, don’t call us incompetent. We do a job that 95% of people can not handle doing for more than a few months.

      And that’s without office politics and mean spirited people being taken into account.

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    • Currently, it has been the same carrier in our area for 4-5 years…whenever the parcel requires a signature (and cant be just dropped on the steps) she literally comes to the door with the “we missed you” card…I have actually watched her quickly fill out the card in her vehicle and then come to the door with no parcel (there for no “attempt” at delivery had actually been made)…and have opened the door just as she’s starting to walk away, and then told “sorry, the slip has already been filled out, and I will have to pick up” which is bullshit! I have complained…. When a manager finally gets back to you, they say the driver is not supposed to do that and they will explain this yo the group, but what do you know….next time…same thing.
      And you dont need to tell me how hard your job is…mine is hard too….climbing up and down 100ft ladders to the top of a steam gen, having to wear extra layers and work inside a tank that is 40°C while wearing a full face breathing mask and the sweat is literally dripping into my eyes….12 to 16 hour days….I could go on all day.
      But the Canada Post drivers here have it pretty good…they deliver to community mailboxes, and drive to each house with parcels, so not too much hard labour I’d say

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    • Actually our CMB routes are 3 times as heavy and long as our walking routes. So again, please stop judging a job that you have no idea about.

      Why can you not just apologize for calling us incompetent? Why do you have to get up in arms and feel superior?

      I’m done talking to you, there is literally no point. You want to remain an angry person rather than an understanding one, so be it. I tried to get you to understand how your comment was unacceptable but you want to ram it down my throat as okay.

      Enjoy your day.

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    • I didn’t ask for you to change your opinion Christine, I asked you to not call us incompetent. But as you’re still unwilling to take that back after all of this, that speaks more of your character than it does of mine. I tried.

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    • Mandie Mah Mandie Mah says:

      Brittney Castle I agree, we are not all incompetent. Just like with any job, you have good, bad, and mediocre employees. Unfortunately, many people can not see past the bad ones.

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    • Oh I know, most are just decent enough to take back the mean things that they say after I’ve explained the job to them a bit. This one doesn’t, so be it. They just want to be mad about something when they get like that as far as I’m concerned. No winning.

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  4. Are you mad about the card or the money?

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  5. I have never had an issue with Canada Post

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  6. I just recieved an advent calendar sent in november yesterday. I get at least 5 packages/mail that arent for my address a week. 20percent of what i order by mail doesn’t arrive, I assume my neighbours have them. We have the worst post worker EVER!!!!

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    • Maybe get a “do not safe drop” or signature requirement on your items. Our different tracking options are pretty cool and available for mostly anything. The small additional cost is probably better than constantly losing at least a package a week by what you said.

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    • I buy off ebay there arent different shipping options. I also work full time so there is no one home to sign for things. I just try not to use canada post at all anynore. My letters just arent recieved so Im trying to switch to all online, but not every company does that. You know what would be better? Reliable mail service!

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    • I also don’t have mailbox mail I have a community box. Im also talking letters and packages. I cant get all my letter mail and bills to be signed for. What about all my neighbours mail that I get. Im sick of delivering their mail to their houses all the time.

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    • I’m sorry for your experience. Have you called the customer service line to see what may be the problem?

      If you have a CMB, and they are small enough, they should fit in the panel for your house address or in the parcel panels.

      Sometimes new carriers get confused on how to read the inner box since the addresses aren’t always on them on the part we see.

      I’d rather believe it is inexperience or by accident than be upset over it if it can be changed.

      And most shippers on eBay will change the method of delivery if you ask.

      Either way, I suggest calling and getting it looked into. Try to be a bit understanding when you call though, we don’t mess up on purpose, I can promise you that.

      Also, you don’t have to deliver them if you don’t want to. If you write “delivered to wrong panel” and slip it in the mail slot on the CMB, they will retry it.

      Again, I am really sorry for your experience. I hope it gets fixed soon.

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  7. Jenn Brouwer Jenn Brouwer says:

    Instead of regular mail send the items with a signature required and tracking

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  8. I knew someone who once worked for Canada post. Let me just say that I’m not at all surprised that mail goes missing.

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  9. Gina Belle Gina Belle says:

    A mailbox I use to mail all the payables etc.. from my work was not emptied for 3 weeks!! So, we were saddled with a lot of late fees and credit card interest because our cheques weren’t received on time, and they were definitely mailed on time, but because it is regular mail Canada Post didn’t feel they needed to compensate us for the extra charges even though it was clearly their fault, and I was as much as told “tough shit”

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    • How did you know the box hadn’t been cleared for 3 weeks? We’re typically required to scan every day for our business or mail pick ups and we have to open most boxes to scan.

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    • Gina Belle Gina Belle says:

      It was right outside staples and the manager there noticed as well it wasn’t being picked up and I put mail in it every week I thought it was getting rather full but figured it was a popular box for businesses to drop their mail, until I couldn’t open it one day cause it was so full, then I started getting late fees from the places I sent cheques to and called Canada post and confirmed it had been missed due to new person on route

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    • If you knew the box wasn’t being emptied, why did you wait until you got late fees to call? I always tell my customers to feel free to contact our customer service line regarding any concerns they have, some people don’t know they have that option.

      Maybe keep the number handy the next time you feel there is a problem? It’s what it’s there for, and trust me, we get some really silly calls, concerns like that are pretty important.

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    • Gina Belle Gina Belle says:

      I called the day I assumed this was happening.

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  10. Rachel Hart Rachel Hart says:

    I had an issue before where I’d order things and they would take months to arrive, I had something ordered that had a tracking number and tracking said it arrived but got nothing. Called Canada post and was told that if I’m getting junk mail then nothing wrong with my deliveries and that the item that hasn’t arrived had to be called in by the shipper. They ended up just sending me a new one but I gave them my mothers address down the road and had no problems getting it on time.

    A couple months later the original one appeared in my mailbox and not the community one but the house mailbox.

    I honestly think the carrier was putting my mail in the wrong slot but Canada post wouldn’t listen to me.

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  11. Any package or letter sent across Canada usually takes about less than 2 weeks unless the address is spelled wrong or the courier kept it stash with others packages in a garage and besides it as been reported that there were a couple of mail courier did just that !!! One mail courier was charged with $500,000 worth of tax refund returns checks and the other courier did a similar situation so don’t blame Canada Post , you should blame the employees at Canada Post from sending the package or envelope to the wrong location

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  12. I’m still waiting on Xmas cards for my kids from my sister.

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  13. Carmen Shaw Carmen Shaw says:

    I do remember hearing about a postal worker who was just not delivering the mail. They found bags and bags in his basement

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  14. Jaime Sharon Jaime Sharon says:

    I always get my cards with money/gc in them

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  15. Maybe she didn’t actually send it? Lol

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  16. Kathy Rybock Kathy Rybock says:

    I just got a delivery notice in my email saying that my item was delivered. When i checked the tracking number, the item had been delivered in Nanaimo, BC. I live in Edmonton! My address and postal code don’t even exist in BC.
    Canada post said too bad. :/
    The company refunded me and sent me a replacement.
    My mail is constantly delivered to a house a block away. I think the mail person only comes here once a week

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  17. Maja Black Maja Black says:

    I always get my cards with the cash in them

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