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Consumer Warning; Do not Shop here

My wheelchair bound senior mother-in-law bought a pair of boots for my daughter from First Canadian Fashion Apparel in Bonnie Doon mall with a $90 price tag but the clerk charged her $120 plus tax.

When we brought the items back to show them the mistake they refuse to correct it. Security tried to help us but they won’t rectify their mistake.

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195 Responses

  1. Didn’t buy anything else…it’s hard for mother in law to get around. Manager told security they refuse to speak to us and take them to court…can’t find another number. I guess we are off to court.

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    • Another thing weird about this place is that the store name is First Canadian Fashion Apparel, the debit receipt says First Canadian Leather Apparel, and the till receipt says First Canadian Biker Apparel. #FirstCanadianFashionApparel #FIRSTCANADIANLEATHERAPPAREL
      #FirstCanadianBikerApparel
      #shadybusiness
      #buyerbeware

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    • Sadly yeah. It’s the principle. They can’t go around ripping people off and that’s what the store wants. I want to talk to a lawyer because I swear there is something criminal here. I mean how is it not criminal to over charge a consumer. The price tag says 89.99 the receipt doesn’t match.

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    • No, I’ve never heard of the company until today. I’m saying that the price you’ll pay in stress and headaches trying to “make things right” isn’t worth $30.

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    • I appreciate the concern Alden Gushnowski but feel if the Better Business Bureau can’t resolve this situation I have no choice.

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    • Money isn’t a huge motivator for me that’s why I left my business studies for sociology studies. I am more concerned about how people think they can get away with treating others. Call me a dreamer…

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    • Alden Gushnowski what would justify charging a consumer more than the price attached to the boots. Like I said if it was an honest mistake than correct it. Problem solved.

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    • Small claims court.. roughly a $50 filing fee and you likely won’t need a lawyer.. it’s false advertising, and deceitful.. but really to pay thousands of dollars for a lawyer and court costs over $30 is nuts.. if it’s principal.. go to small claims.. when you win.. and I’m sure you will.. you will get the $30 and the filing fee back.. makes more sense that hiring a lawyer

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    • I’ll get you something worth the difference from the store. Meet me there and let’s pick something out. Of course there will be no paying for it.

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    • Lol. That just gets you in trouble. I just want my mother-in-law to get what she’s owed and for this store not to be able to do this to anyone else

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    • You’re off to court for $30?

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    • Because proving intent to “harm” you is near impossible. And if your mom has mobility issues why would you drag her off to the courthouse?

      I can tell you from experience that suing out of principle isn’t worth it.

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    • Do you know the company? Why are you so against it? It’s wrong what they did.

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    • I mean I lose, I lose whatever what they did is wrong

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    • Cindy Dato Cindy Dato says:

      Did u talk with the manager?

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    • The manager refuses to talk to us. SECURITY talked to management and concluded we had to take them to court because the manager will not talk to us. It’s messed up.

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    • Chandra Warwa The Better Business Bureau is a joke with zero authority. They MIGHT send an email on your behalf.

      Hopefully your small claims date doesn’t fall on a workday. I’d hate to miss a day’s wages to collect $30.

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    • That’s also the reason I posted here. I don’t want anyone else to have to go through this experience. If it was just a simple mistake why not correct it?

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    • Chandra Warwa Well in all honesty so far this has been your side of the story. I’m not doubting it, I’m saying their perspective on how things played out might be different.

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    • You’ve stated your case. I just want to hear their side of the story.

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    • Alden Gushnowski ask them?…

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    • Connie Kraeker Filing fee is $100. Then you have to serve the defendant. Then you have to actually go to court and wait minimum half a day. That’s $15 in parking. Then, IF you win, you get a judgment. But that doesn’t mean you get your money back. If they don’t pay, you have to hire a bailiff to seize assets. In the end its going to cost more than its worth.

      And if you win, you get to know that you were right. Great.

      The court of public opinion has already determined that she was wrong. And it cost her nothing aside from the few minutes it took her to post.

      That’s where the real damages apply because some won’t shop at this store. MUCH more effective.

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    • Connie Kraeker I just wanted to talk to a lawyer to see if I can pursue criminal charges.

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  2. Are you saying that this store specifically discriminates against people in wheelchairs and/or seniors? Or just that they refuse to honour their pricing?

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  3. Kerry Dechka Kerry Dechka says:

    Stating that she’s wheelchair bound does matter. It can mean several thing. being that maybe she wasn’t able to see the debit machine or cash register at the level it was at, or that being in a wheelchair makes mobility of going back and forth to the store to rectify this is not an easy task. It could also mean she’s elderly and the writer is stating that she was taken advantage of in this case. These are just a few reasons of many why it may have been mentioned. The woman tried to correct the situation, and the store wouldn’t honour the new price so she is now posting here. She has the right like all other people who complain about service.

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  4. Do you normally pay for items without checking what you were charged? Caveat Emptor!

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  5. Andrea Marie Andrea Marie says:

    Can’t you return them? You have the receipt and the product.. I would return them and purchase elsewhere

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  6. Marie Krista Marie Krista says:

    This pisses me off!!!!

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  7. Now that they have over charged you they have to give you the boots at a lower price than the sale price. Check the Canadian scanning quide, I’m not quite sure what it is called but that is a fact…

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  8. Contact mall admin too

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  9. Ed Bloom Ed Bloom says:

    Call the manager. If that don’t help, call the head office. If that doesn’t help, spread the bad word about this company on every social media page.

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  10. Have a rack of lamb

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  11. Cari Sware Cari Sware says:

    Try contacting these folks. They don’t specifically list retail but they may be able to point you in the right direction. http://www.servicealberta.gov.ab.ca/file-a-complaint.cfm

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  12. Return them then. As long as you have the receipt, they have to refund the purchase price.

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  13. Skye Brown Skye Brown says:

    Do they not realize they legally have to sell it at the lower price on the item. The store can be in some serious trouble.

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  14. Where is the rest of the debit/credit receipt showing the store name? Where is the actual store receipt showing this transaction?

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  15. tweet about that store, it may help

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  16. Shawna Nagy Shawna Nagy says:

    Return them for the $125.99 and rebuy them for $90 win win

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  17. Kerry Dechka, without clarifying which, if any, of your assumed scenarios is the case, being in a wheelchair is not relevant….

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  18. And how would she not know before buying. The Clark would have to say how much. So my question would be why would she pay if she new it was the wrong amount

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  19. Leave out the wheel-chair bound part it has nothing to do with this unless you’re saying that they discriminate against the disabled??

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  20. This is fishy……

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  21. Kerry Dechka Kerry Dechka says:

    Charlene Piche stating she is in a wheelchair would mean mobility is limited; therefore it is relevant.

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  22. They are only showing the interact receipt in the photo, no till receipt maybe the lady purchased 2 items totalling $125.99

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  23. Nic Dixon Nic Dixon says:

    What else did she purchase? That is just the debit receipt. Do you have the itemized store receipt?

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  24. What organizations?

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  25. Pat Scott Pat Scott says:

    horrible will certainly stay away from this store. hope Service Alberta can help I will certainly spread the word

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  26. Tina Adam Tina Adam says:

    K so the sale tag says 149 with the sale down to 89.99 how did the number come up to 120&tax. I’m guessing mom in law grabbed the wrong sale tag or it was too close to the item she grabbed.

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  27. Andrea Marie Andrea Marie says:

    Can you report them to the better business bureau? Also did you try customer service at the mall? So sorry this happened to your MIL..

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  28. Andrea Marie Andrea Marie says:

    Maybe they can help?

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  29. ok, she didnt look at the price while she was paying for it?????????????. she just blindly accepted whatever price?. its not right that your mother in law was charged the wrong price but this could have been prevented had she payed more attention.

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  30. Did u speak with a manager ?

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  31. Cindy Rego Cindy Rego says:

    Here is the scanning practice. It has a phone number on it. Call and talk to them

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  32. Marg Belyk Marg Belyk says:

    Bull shit deal with the store

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  33. Cindy Dato Cindy Dato says:

    Take your complaint to trouble shooters on Global.

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  34. Janet N. says:

    If she paid with the tap and go. She might not have known. I know a few places that do not tell you the total. I always check before I pay but she might be like so many others that I see that just pay without checking the total believing that the people are honest. The store should be fixing this error or giving a full refund.

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  35. Another thing weird about this place is that the store name is First Canadian Fashion Apparel, the debit receipt says First Canadian Leather Apparel, and the till receipt says First Canadian Biker Apparel. #FirstCanadianFashionApparel #FIRSTCANADIANLEATHERAPPAREL
    #FirstCanadianBikerApparel
    #shadybusiness
    #buyerbeware

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  36. I have never debited in my life but this receipt says it was a debit transaction. Does it work the same as a credit card charge where you have to hit ok when the amount comes and then enter your password numbers? If so then just wondering why that amount was ok’d in the first place? Is that another box in the background.

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    • The picture with the debit receipt wad taken in store at the till when we came back to correct the mistake as the clerk was trying to convince us to give the merchandise and reciept with them. The itemized reciept that has been posted in the comments is in my kitchen. And I believe she was distracted at the time of purchase

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    • The sale price was on the second boot that wasn’t pulled out of the box until after we got home

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  37. Barb Chipman Barb Chipman says:

    make a complaint onto the better bussiness bureau website.

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  38. The receipt indicates they will gladly exchange-no refunds. So she should get an in store credit for the $125.99. She can then use the credit to purchase at the sale price of $89.99

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  39. I believe they may have a page on Facebook but I can no longer find it. I may be wrong or I may have been blocked from it.

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  40. The sale price was on the second boot that wasn’t pulled out of the box until after we got home

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  41. Call the bank and dispute the charge.

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  42. Lisa Hacker Lisa Hacker says:

    Can you go to another location see if they will rectify it?

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  43. Jen Pratt Jen Pratt says:

    I will not. Thank you for your warning.

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  44. Doesn’t this fall under the consumer pricing act or something

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  45. Alisa Kimber Alisa Kimber says:

    Trouble shooter like these kind of stories. Try them

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  46. It could be discrimination to vulnerability- to anyone who thinks it’s irrelevant that the woman is a disabled senior. Is there a head office of the company ?

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  47. This is literally illegal.

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  48. Maureen McK says:

    The Business licence was taken out by someone living in this postal code T5X 4W3 : http://albertacorporations.com/first-canadian-leather-apparel-ltd there are only 6 houses assigned this postal code in Castledowns :https://www.google.ca/search?q=T5X+4W3&oq=T5X+4W3&aqs=chrome..69i57.5647j0j7&sourceid=chrome&ie=UTF-8 4 of them can be accessed for names : https://411numbers-canada.com/postal-code/t5x4w3.html

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  49. The wheelchair senior part speaks to my mother in laws ability to get around/ability to see the till/ability to hear the cashier

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  50. Sherri Lynn Sherri Lynn says:

    Maybe since she’s in a wheelchair she wasn’t able to see the price on the debit machine, maybe it was one of those ones that are secured in place and it was up higher than her line of vision.

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    • Most, if not all debit machines are on a cord or removable from their stands for this very reason.

      And if I were not able to see the price, I would not being pressing ok ever….

      Not saying the store isn’t run by a-holes. Just saying if you’re going to enter your pin and agree to a transaction without seeing the amount, the responsibility lies solely on you.

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    • I’m sure the Clark would of said the amount. Why would she press ok if it was wrong

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    • I’m sure she trusted the company, the tag attached to the boot says 89.99, and my daughter was probably distracting her. Mistakes happen. But if they made a mistake, why not correct it?

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    • The sale price was on the second boot that wasn’t pulled out of the box until after we got home

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    • That fact that she is disabled in a wheelchair speaks to my mother in laws ability to get around, ability to see the till and hear the cashier

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    • So your mother in law’s just pays whatever she buys without knowing the amount. That is hard to believe. Maybe if this is the case she should not be buying stuff.

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