SUBMIT A POST!

Crystal Glass on 97st

Don’t go to Crystal Glass on 97st and 13022 Ave they don’t guarantee their work, even though they say they do!! I got a chip fix in my CX-5 and then it split from where they fixed it.

Called them about it and they said they will give me my money back towards a new windshield when they should be replacing it cause it’s where they fixed the chip. BAD Customer service

134 TOTAL READS
54 SHARES
32 COMMENTS


SOME RELATED POSTS:

32 Responses

  1. They did the absolute right thing in refunding out the amount you paid, chip repairs are pretty much purely cosmetic because the integrity of the windshield is still compromised even after the chip is filled with resin. Asking they replace your whole windshield is like asking a tire shop to buy you all new tires because their tire patch job didn’t work.

    [1]
    • And also news flash: it didn’t crack there because of their repair, it cracked there because that’s where the damn chip was in the first place.

      [1]
    • Ding!
      Chip repairs may stop a crack from continuing but it’s not guaranteed

      [0]
    • I think the point being missed here is that you get chip repaired to avoid having to replace your windshield. I have had great repairs and really bad repairs. I now stick with the guy who does the great ones. The person who posted this warning should be thanked as they can save you money by warning against bad repair companies. Most of these people have minimal training, especially the “pretty girls” under canopies in parking lots.

      [0]
    • Lori Lindsay Harsh yeah there’s bad repairs and good repairs, there’s also bad customers and good customers. Customers who feel entitled to more than their patronage is worth are bad customers.

      [0]
  2. There’s always a chance a repaired rock chip will lead to a crack. It doesn’t make it like new. I’ve had several rock chips repaired and while the majority of them have held up, some have cracked from drastic temperature changes. They should have told you there’s always a chance it’ll lead to a crack

    [1]
  3. go to Windshield Surgeons Auto Glass best service ever

    [0]
  4. Although I understand your issue. Crystal Glass did the right thing and offered your refund. However, demanding they paid fora new windshield isn’t what should happen….your windshield had a crack that needed to be fixed but that crack got worse, Crystal Glass is not there to replace the whole windshield, that’s asking too much! Just be thankful they offered a refund so you can a new windshield!

    [0]
  5. I agree with Darlene Bailey. You don’t get a free windshield. But definitely a refund and possibly a discount on replacement would be a nice gesture.

    [0]
  6. Ray says:

    No,it’s not bad customer service it’s their policy. The 40 bucks you spent can go towards a new windshield because it did crack. It’s not some miracle filling product that will totally prevent cracks from forming. You need to ask these questions before you get the work done. Too bad dude

    [0]
  7. I have chip repaired and I was told there is no guarantee, but if I ever decide to replace windshield, the money I already spend will be deducted from the total bill. I need to keep receipt just in case.

    [0]
  8. As soon as you received the chip, you had a damaged window. There’s no reason why this company needs to replace your windshield. You live in Alberta, rock chip destination. Get used to cracks!!

    [0]
  9. If you wanted to be 100% sure you wouldn’t have a cracked windshield, you should have had it replaced in the first place. Crystal Glass did the right thing, you are in the wrong here, sucky as that is!

    [0]
  10. Windshield Surgeons Auto Glass is great, but they have the same policy. No guarantee the chip won’t crack. They will also deduct the price you paid for the chip toward a new windshield if it cracks.

    [0]
  11. They even tell you, you’re windshield may crack WHILE they fill the chip.. and if you’re not ok with that then they won’t help you.

    [0]
  12. Kent Galusha Kent Galusha says:

    Pull your head out of your ass. Glass is prefect. When you have a chip it compromises the glass. If you have a dramatic temp change on the glass a filled chip will spread. Don’t slander glass shops because you think you will get a new window for free. That is all.

    [0]
  13. Brian Howard Brian Howard says:

    You expect a new windshield? ?????? Did you buy a windshield ? No you did not if anything this makes me want to support this business.
    Can’t Fix Stupid lol

    [0]
  14. Are you kidding me?? There is no 100% fix on rock chips ya whiner!! It’s 50/50 if it’s gonna hold or crack. Big baby

    [0]
  15. I had a chip filled there also, years ago, but I also understood that it’s not 100% that it will not split from there. And I’m pretty sure they probably told you the same thing because it’s standard

    [0]
  16. I’ll definitely steer clear of 13022 ave.
    is that in North Battleford?

    [0]
  17. Yep happend the us and told us because we don’t have the receipt we were out of luck

    [0]
  18. We we were told if the window cracks that they would replace the windshield

    [0]
  19. Hmmmm in the end you live in Edmonton and it’s going to happen if it can save you a couple hundred bucks for a couple months it is what it is

    [0]
  20. Shit people complain to much now.

    [0]
  21. Adam Orion Adam Orion says:

    So let me get this straight they gave you a refund (“money back”) for a new windshield because your old one was damaged as a result f their work??….uhm… it sounds like they took fine care of you and it literally seems like because they didn’t just give you the replacement windshield out-right that you’re whining and complaining. Like go to the manager or the company customer service line if you actually feel like you weren’t righted, don’t post it here and make yourself look kinda like a lazy idiot.

    [0]
  22. Will Horner Will Horner says:

    We have our work done for all of our company vehicles across the road from this location at the Speedy Glass. Their manager Russell is fantastic and we’ve never had an issue.

    [0]
  23. U gotta be joking right

    [0]
  24. Guarantee is exactly what they told you, as quoted on their website:

    [0]
  25. The only one who is providing bad customer service is you.

    They did not damage your windshield. They fixed it, it cracked again and they are refunding you.

    They did everything they could. Say thank you

    [0]

Join the Discussion!