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Dental Error

I had dental work done in May 2017. I paid for the service at the time. And today, the dentist office called to tell me that they charged me wrong.

And I now owe them over $300! Can they do this? I feel like this isn’t right.

If I got a haircut/dye and paid the hair dresser, can she come to me 9 months later saying I owed her more money?

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45 Responses

  1. Personally, I wouldn’t pay it. It is their error. Time to find another dentist.

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    • I agree with you about finding a new dentist. We had a fantastic dentist but the administration was constantly making errors, telling us work was approved by our plan then telling us no, this wasn’t covered or that limit was exceeded even after I had two meetings with them and the dentist. We are now having to find a new dentist because of it. Sucky because he did fantastic work but I can’t keep being told it’s all covered and then getting a bill for $500. Makes me mad

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  2. Contact the alberta dental association.

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  3. I don’t think they can do this….it’s not your problem, it’s theirs….I would call the organization that oversees dentists and talk to them….(doctors have physicians & surgeons board….dentist must have something similar)

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  4. Absolutely not. Contact the dental association and bbb

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  5. Get a detailed bill of the whole process(including what you have paid) then contact another dentist or dental associations

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  6. Ashley Cragg Ashley Cragg says:

    Depends. Did you go through your benefits? Sometimes a dentist will direct bill and estimate your total and if you owe more or paid too much they adjust it after the benefits have approved the claim. My daughter had dental work done and we owed after the fact because after they billed insurance we had reached our limit for the year.

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    • Jan Peterson Jan Peterson says:

      My dentist sends in the estimate to the insurance company so I know how much they will pay prior to the service being done. Of course, I also understand this is just an estimate, as they may find issues once they start work.

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  7. No like they’d ever admit if they owed you money

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  8. Kim Schindel Kim Schindel says:

    Nope..too late. Their error.

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    • Scott Gill Scott Gill says:

      What if the office realized they over billed $300?

      Should the patient refuse to cash the check because it’s her fault she overpaid?

      I don’t think the OP would be complaining on SoE if she got a $300 refund for work done 9 months earlier. She’d gladly cash the cheque and be done with it.

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  9. Mj Mank Mj Mank says:

    Call the dental association?

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  10. What do you mean they made an error? Were you not quoted a price before the work got done?

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  11. If your insurance didn’t pay the amount it was thought to then you are responsible for the remaining balance. It is the responsibility of the patient to know the limits of their insurance plans. If you paid for the full amount out of pocket then I would say no that they can’t change the fees. I used to work in dental but don’t anymore. If you want to pm me with more details I can try and give more specific information.

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  12. Keep in mind if you don’t pay it they could send the amount to a collection agency and your credit score (and ability to be approved for cheap credit) would suffer.

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  13. If you got the work done, you owe the money. Sucks though.

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  14. Hahahaha yes they can. Ask Ellerslie pet hospital

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  15. it depends on how much your insurance covered. My hubby owed a little more than was quoted at the the time. if it was from last year and they didn’t send you notice right away not sure what’s up? hope you still have your original paperwork from that vist gl

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  16. Emma Fleck Emma Fleck says:

    Only had that happen once. You have to pay. Just don’t go back there. I’m curious if it’s the same office I went to. If so, it could be their MO.

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  17. Call and ask to speak with the owners. This kind of service is not acceptable. Their mistake you should not have to pay.

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  18. Adela Leaman Adela Leaman says:

    I wouldn’t pay if they’re only telling you this now. It’s been well over 6 months. I could see maybe if it was caught earlier but they should just be writing this off as a mistake on their part.

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  19. Especially know when they’ve had to drop their price!

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  20. I would tell them you aren’t paying it because of the time lapse. I would do what the others are suggesting and contact the dentistry association. As for the BBB I wouldn’t waste my time. They protect those who are BBB members. Good luck.

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  21. GF Kristie GF Kristie says:

    Read people!! It even said they PAID for the service at the time!! Which means no insurance…lol come on is it too hard to actualy read before posting a comment??

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  22. Scott Gill Scott Gill says:

    Billing mistakes do happen, and they’re probably processing their end of their fiscal year and caught this discrepancy while reconciling their accounts. I don’t think they’re out to get you or screw you over.

    If you used benefits or insurance, contact your benefits provider. Make sure the dentist resubmitted their updated invoices and have your benefits provider, *not the clinic* tell you what your co-pay portion would be.

    Perhaps if you’re tactful about it, they will consider payments since it is their error. Going in there fuming mad and screaming will get you nowhere.

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  23. Scott Gill Scott Gill says:

    BTW, I’m of the opinion that you do owe the money. Permanent dental work is a little different than a haircut.

    I was involved in an at fault accident that took out a city light pole that had one of those boxes at the base with epcor and shaw wiring in it. I got the repair invoices from shaw and epcor within a couple months. It took the city of Edmonton 19 months to send me the invoice for replacing the physical pole itself.

    Still my responsibility to make sure it gets paid, so I passed it to my insurance. Insurance said they have 2 years to make claims.

    Not sure if 2 years is limit written in law or just the insurance company policy.

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  24. Most insurance companies will accept a claim up to a year from the date of service. If they would still be obligated to pay then barring any fraudulent practices, a patient would definitively have to pay.

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  25. That’s almost a year ago I believe 6 months is the max time limit if they can even do that. I would check with better business burrow I think if it’s their mistake they should suck up the discrepancy

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  26. Sharon Wiebe Sharon Wiebe says:

    call the Alberta dental association they will contact your dentist and get back to you.

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  27. Let me guess….Kucey Dental…..lol. If you don’t pay you will have to change dentists. They have the god syndrome. I complained to the ADA about them but he had more money and the Association is made up of dentists……total waste of time. Could show you pics of what he did to me yet he won the battle.

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