SUBMIT A POST!

Do NOT Shop at Once Upon a Child on the South Side!

I bought a swing from the south side Once Upon a Child location and when I got home and took out the newborn insert, there was mouse poop in the crease of the swing! I obviously went to return it and was accused by the store owner of putting it in there myself!

I was told I couldn’t have a refund, only store credit. Apparently they stand behind selling newborn items with mouse poop in them, how nice!

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128 Responses

  1. Get over your high class attitude ouac was right. You bought it, u didnt inspect it…too bad. You want thrift store prices with a high class attitude get the hell out of a thrift store.

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    • Stacey Wakaruk you clearly are the idiot that can’t read. A diff location that had nothing to do with the sale offered her the credit. The store should be inspecting everything before selling it. I think it’s reasonable that a consumer should expect a mouse poop free product.

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    • Katy Yorke Katy Yorke says:

      Stacey… you need calm-the-fuck-down meds. You really have rage issues. I’d hate to live in your head. Wow.
      Just….. wow.

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    • Clean in good condition expected not a high expectation BUT mouse cap even weflare recipients expect more!

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    • Holy shit, I’ve never seen someone be so rude.
      Yes, it’s understandable that a thrift store might accidentally miss something like that when they take in so many items.
      But they should have zero problems giving her a full refund and apologizing for that! It’s not a free for all, it’s a business and there are cleanliness standards EVERY business is held to.

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    • she probably works there

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    • Megan Riggs Megan Riggs says:

      You are absolutely appalling Stacey Wakaruk there is 0 excuses for selling shitty merchandise! The fact that its a childrens store adds insult to injury add to that poor customer service!! They are ruining their own rep.

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    • These guys sell used shit. They arent rocket scientists she gave you a store credit now f-off and take your ass to some overpriced boutique ..

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    • They gave her a store credit …mice happen and these people damn well do their best. Ive seen theyre stuff its beautiful stuff…value village probly has mice as well that building is ancient

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    • Shes an idiot for not inspecting her used stuff then trying to ruin a business for giving her a store credit. ..id of told her the same thing…buyer beware..

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    • She needs to go shop elsewhere not a thrift store with that attitude of wanting major attention..buy new u idiot.

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    • U want perfection. Stay out of a thrift store. These guys do their best to show clean stuff…shes trying to ruin a good businesses name by crying about mice…mice fuckin happen everywhere…i mean it everywhere…he gave her $40 credit and shes still not happy and needs recognition. I recognize shes a high class idiot who needs to take her attitude elsewhere. He tried to rectify it and shes still crying wolf.

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    • They missed a mouse poop someone else rectified it so shed keep her mouth shut about her negative experience at ouac and what does she do ? She runs her story…nope not getting sympathy here chicky…youshould of took your $40 and stfu …just donate it to charity and buy new…your toocity bred . never seen a mouse poop before…yeah noone cares …it wasnt in your fucking salad at boston pizza now was it.

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    • Lmao..get a life is all im saying ..is she cant handle both sides of opinions. She shouldnt have wrote her story..end of story.

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    • Getting a little worked up there Stacey…… What do you care what she complains about……unless you work there or know someone that does….can’t see any other reason why you’re getting so angry.

      I would be pissed too if I bought something and it had mouse droppings…I really doubt you’d be putting your child in that seat.

      Save your two cents, no one needs to hear it.

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    • Couldn’t it be cleaned ? I mean I’m sure some people buy second hand clothing and don’t wash it . The stores don’t wash clothes prior to hanging them up

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    • Jenna Fischer yup I was thinking that too lol what a psycho

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    • Alona Cheban Alona Cheban says:

      Looks like someone comes from a getto STACEY. You are so gross I wish someone put rat shit on you.

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    • Haha really? You’re fucked.

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    • Aja Novic Aja Novic says:

      Easy!! Stacey Wakaruk lol

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  2. yeah im preggers n wanted to check it out yeah I’ll pass

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    • This is my post. Check out the Once Upon A Child Sherwood Park location! When they heard about the situation, even though they are in no way associated with the edmonton locations, they gave me a $40 gift card. I just got back from shopping and seriously that store is AMAZING! I will always make the trip and go there instead!

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    • The OUAC in Sherwood Park is amazing and well worth the drive. I believe they have a FB page and Instagram page as well where they post cool new things that come in and sales. They really care about what they take in and have better quality items IMO.

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    • It’s the only one I’ll shop at!

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    • The one in Sherwood park is amazing! The staff are helpful and kind, and their stuff is in amazing condition. It’s the only one I go too.

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    • This is my post. Check out the Once Upon A Child Sherwood Park location! When they heard about the situation, even though they are in no way associated with the edmonton locations, they gave me a $40 gift card. I just got back from shopping and seriously that store is AMAZING! I will always make the trip and go there instead!

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  3. Taylor Olson Taylor Olson says:

    It’s a thrift store! Just like value village! Clean it yourself and stop whining!

    However management could use a corse in being a decent manager

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  4. This was my post. It happened at Once Upon a Child (Edmonton).

    I do want to post that not all of the once upon a child locations are not owned by the same people, only north and south. The Once Upon A Child Sherwood Park location was appalled by what happened and even though they have no part of the mess that this was, they offered me a $40 gift card. I went there today and the quality of the items and the customer service there is night and day! Definitely would suggest Sherwood park instead!

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  5. South location sucks they are horrible there.

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  6. When my son was young, I did shop there for play items and dropped off bins of clothing. I have never met such rude or unfriendly staff as at the one off St Albert Trail. Went there twice, never again. The quality of items was fine, not outstanding, but fine.

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  7. Gross….I’m sure you put it there from the supply that you keep on hand just for occasions like this :)….I would call the BBB

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  8. Leah Kelly Leah Kelly says:

    It’s pretty obvious to me that they are not looking over the items they take in from people thoroughly enough. What if it had been bedbugs? Then for a company to accuse you of placing the mice droppings there? I’ve been thinking I would go and check them out, but now I’ve changed my mind!

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    • Check out Once Upon A Child Sherwood Park! This is my
      Post, and even though they had nothing to do with the original issue they apologized and offered me a $40 gift card to their location. That card came out of their own pockets. I went today and they are AMAZING! They have way better quality stuff and the staff is so friendly!

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    • Erin Hayley Erin Hayley says:

      Agreed. Sherwood Park is pretty good. Every Once upon a child is owned by someone different. One store will have nothing to do with the next.

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  9. Would not be surprised at all there stuff is so cluttered it’s hard to even just look at stuff

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  10. brooke says:

    where are you located? what store is this?

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  11. Ed Bloom Ed Bloom says:

    I’m surprised they didn’t clean it when they had in the store. What the hell is wrong with companies and customer service today. Spread the word about how bad this company is…what if it was bed bugs? Or lice?

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  12. I stopped shopping at that location years ago!

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  13. Kylie Bergen Kylie Bergen says:

    The Sherwood Park location is the ONLY Location worth going to. They are all independently owned, and the quality/customer service at the other locations is severely lacking. Go to Sherwood Park, their stuff is much nicer, you can actually push a cart through the store and the staff is amazing!

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  14. I’ve went into that store once, and I will never set foot again. I was so disappointed and prefer the one in Sherwood park!

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  15. Renée Huff Renée Huff says:

    That’s dirty disgusting.

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  16. I never go there any more I find the staff to be very rude as well as unprofessional. And the stuff the sale looking good till you get hope and really look at it .

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  17. Call and report them to public health. God. Their shop must be disgusting.

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  18. Mary Maria Mary Maria says:

    They don’t have washers. Assuming a younger staff member didn’t check it good enough? It was probably in a garage. Stuff happens. You can wash it you know.

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  19. Erin Wieteska how gross

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  20. Tamara Boos Tamara Boos says:

    I feel this needs to be said, it is the Edmonton locations that are run separate then Sherwood park location. Sherwood park they are amazing

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  21. Anna Denby Anna Denby says:

    I’ve been to the South location and find it very hard to move in their especially with my baby in a carry carseat. It’s always over flowing plus they have the stuff people have brought is stacked all by the front counter. I much rather drive a little further to go to Sherwin Park myself!

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  22. Ok how do we not know it was from the person who brought it in to sell it haha

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  23. Lisa Simon Lisa Simon says:

    Or they have mice?

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  24. Had my own rough experience there and said that was enough! Used to be a good place to go.

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  25. I go to the one is Sherwood Park!! Very clean and great staff!!

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  26. Worst location ever yes! I’ve brought clothes there recently, and was dumbfounded at their service, and disappointed in their pricing of clothes, quality ect. Sherwood park is much better!

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  27. Never have had a good experience at the south side location, Sherwood Park is so much better.

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  28. South side location is a joke… Sherwood park is the only one I will ever shop at

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  29. I stopped shopping there long ago. So disappointing!!

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  30. Customer service is horrible at the north side location. I went there once not knowing I had showed up at closing time. As I was about to grab the door handle the lady looked at me and locked the dead bolt. Didn’t even open the door to say sorry were closed.

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  31. I used to shop there a few years back. I was always willing to get through the clutter, as I wanted kids clothes for a good price.. staff was always rude. And trying to sell or trade was a joke. They were so picky on people coming in to sell perfectly good clothes, yet would be fine selling you crap. Definitely do not recommend the south side location… that being said, I have only heard great things about the Sherwood park location

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  32. This is why i stopped shopping here. I use buy a tone of kids clothes here and did a couple returns. The manager is a total jerk. ZERO customer service.

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  33. OMG. Go back, tell them you are going to call public health on them if they don’t give you your money back then call public health anyway. They are obviously not caring if their infestation affects their stock.

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  34. That being said the red deer location is great too if you ever get a chance too go 🙂

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  35. Cindy Dato Cindy Dato says:

    Complain to Global news

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  36. Sherwood park is amazing!!

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  37. Ruth Beter Ruth Beter says:

    Point taken , will pass it on

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  38. Doreen James this is a good reason for no more second hand things

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  39. John Neg John Neg says:

    just shut up and disenfect it geeze.

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  40. Becky Hall Becky Hall says:

    I’ve heard a lot of bad things about this location.

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  41. Amy Angela Amy Angela says:

    Not only is that disgusting but it’s a health hazard.

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  42. I don’t like that location either but recently went to one in Sherwood Park and LOVED IT! Had a great experience!

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  43. And the thought of hanta virus given freely to your child hasn’t crossed any of your idiot minds?? (The ones who think she should suck it up that is)
    I would be shoving that chair up someone’s ass… a child’s health from deer mice droppings is a huge concern!!!

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  44. Christine says:

    That does not surprise me. That Once Upon a Child is the worst. Over crowded, horable staff, extremly bad service. I do not go to this location, if you want good service, and people that care about what they do – go to the Sherwood Park Location. I have had NO problems there.

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  45. They are horrible I only go to Sherwood park

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  46. Sherwood park one is amazing!!! They seriously really check items and will only take next to new stuff. I shop there all the time

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  47. Oh good grief it is just a little mouse pooh- clean it up with some disinfecting spray or something- shit happens.

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  48. Yes because you have nothing better to do than buy items, go home, put mouse poop in it and go back to the store…Wow! Are you serious? Flat out accused you. How lovely.

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  49. Sam says:

    Did you can the health board? They would probably like to know about the businesses mouse probably. Especially in relation to new born supplies.

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  50. Tricia. Don’t shop here

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  51. I’m glad I have not went here to purchase items

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  52. I shopped there once! I took a huge bag of all brand name clothes there most of them still had tags and they took one track suit and offered me 50cents. I was like I bought this for 40bucks three months ago and it was worn twice. They were so rude didn’t even go through the clothes really! And the selection there is pitiful!!

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