Don’t order from BLOOMEX, Scam company!
So this year I wanted to send one of my clients a gift basket to say Thank You and Merry Christmas. I went online and searched gift baskets Edmonton, saw the Bloomex site,picked one out and ordered it to be sent to him. I did it quickly so I could have it sent before Christmas.
Usually I review places but it wasn’t until after I placed my order that I thought I would Google them. Well , I definately should have done my research first! I saw nothing but absolutely horrible reviews about their product and customer service. I called the number to cancel right away because apparently these gift baskets aren’t what you think you’re ordering and I don’t want some garbage basket ending up on my clients step. It was difficult to get through to anyone when I called, I had to press 1 for ordering to actually speak to anyone. When I did reach someone and explained that I wanted to cancel he straight up said no. They don’t do cancellations at Christmas(even though it was maybe an hour after I ordered) nothing was to be sent out until the next day. He was so rude to me and was completely perplexed at the way they treat people, apparently from all the horrible reviews I wasn’t the only one. No one else could seem to get a refund either.
I knew I wasn’t going to get anywhere with him so I called my CC company. I explained what had happened and he said he will process it and let me know.
I just want to warn others,please do not order from this company. They were kicked off the BBB for having an F rating and never responding to consumer complaints. I honestly don’t know how they are still in business but I can’t see it lasting long.