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Gender reveal mishap leads to horrible customer service from children’s place.

Today I experienced one of the worst displays of customer service I have every experienced in my life.

I am almost 31 weeks pregnant with my 3rd baby. At 20 weeks we had an ultrasound.  We had a gender reveal party planned so I did not find out the gender then, but the technician wrote it down for me and put it in an envelope for me. I had given the envelope to a friend who went and got pink balloons blown up and we did the big reveal with 40 of our closest friends and family.  I have 2 boys so I immediately started shopping for girl things and selling/donating my boys clothing.

At 30 weeks I went in for a routine ultrasound and found out that we are actually expecting our 3rd boy.

I was not sad that I was having a boy. Boys are great. It was more so a matter of mourning this daughter that I had spent the last 2.5 months envisioning. And the image the life we would have with her. I had a picture of what my family would look like and all of the sudden, she was gone, before she really even exsisted.

So I got straight to it. Pulling out all of the girl clothing and items that I had to return so that I would be able to move forward and prepare for my 3rd son.

STORY CONTINUES BELOW

I have returned hundred of dollars of baby items and clothing to half a dozen retailers with no issues at all. I have returned things to companies well outside their return policies and they haven’t given me any grief, but instead have been compassionate and helpful in this process.

All but one. The Children’s Place.  I have 4 items that I am trying to exchange. Not even return, but rather just exchange for clothing that I can use for my new baby boy. I went to the St. Albert store, where the items were originally purchased and they told me that because I am 2 days past the 45 day return policy the only thing they can do is offer me an exchange on the exact same items in different sizes.  The manager then passed on the customer service phone number, which I called immediately while I was still in the store.

After one hour and 2 minutes on the phone with them, and speaking to 2 customer service representatives, they had agreed to offer me a “one time exception” and allow me to return the items through the distribution centre. So I asked how they would be returning the funds to my credit card since the purchase was made in store and the receipt has the credit card number blocked out for security. He came back to tell me they will have to do a merchandise credit. Then after sitting on hold he returned to tell me that they could not do the credit because they do not have a way to send their Canadian customers a return postage lable. After being put on hold again, he said another department would be calling me in the next 24-48 business hours to let me know what the best resolution would be for this issue. I was also told that it would be likely that they would not be able to help me at all because they may not be able to provide me with a shipping label due to the fact that I live in Canada. They also informed me that there is simply no way to override the computers at a store level so there is no possible way for this “exception” to be carried out in store.

I have called numerous locations all siting the same issue. Their return policy has no exceptions and they will not do returns or exchanges outside the 45 day window.  So here I am, stuck with this clothing that is brand new, with tags and a receipt and I cannot do anything with it because The Children’s Place has no room for compassion within their return policy.

Needless to say I will no longer be shopping there, which is very sad for me because the majority of my children’s clothing is, in fact, from there. But I will not be spending my families income at a company that treats their customers the way I have been treated today. Especially when there are companies out there, like Carter’s Osh Kosh that do not put time restrictions on their returns. Having the piece of mind that if my child grows too fast or too slow and doesn’t fit the clothing I purchased, It’s ok, I have the option to take it back without any issue at all.

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156 Responses

  1. Abra Shaw Abra Shaw says:

    I am personally not sure why you had to add the whole first part. So many people can’t even have children and you had to add the fact that you are on your third child and that your gender reveal was incorrect. Whoop de fucking do. Bitch about the customer service and leave the rest out. Truly. The life you ” envisioned ” with ” her” people would kill for wether it’s a boy or girl. So seriously sell the shit on a buy and sell or keep it and give them as baby gifts.

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    • I have to agree. She’s mourning this baby girl and upset she missed the return deadline…ok maybe she should talk to the lady behind her in line who is returning clothes because she had a miscarriage or her baby passed away like that poor little 7 month old in the news who died from having his blanket wrapped around his head in his crib. THAT is a tragedy, this is baloney. IMO, as someone who has had a miscarriage.

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    • I think she thinks the mistake would justify them making her an exception to the return policy. Still someone whining thinking the rules don’t apply to them. And what the hell is a gender reveal party?….seems greedy

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    • You seem like you are not a very nice person.

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    • Lyn Morrison-Roach, that’s a bold assumption. Care to elaborate?

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    • I’ve had a miscarriage. Me having one did not make it so others do not have a right to be upset over things like this. If someone is upset they have the right to be you don’t have to agree with them. She never compared her hurt to my hurt. You anger me.

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    • It was her choice to make the gender mistake such a big and emotional part of the story. You’re right, she’s right to be upset. But she also has to get over herself and realize there are worse things than being treated more than fairly when she missed a deadline and try and guilt them into doing something they can’t. Especially when she can get some, if not all of her money back by selling the stuff to someone else! This store did nothing wrong. At all. Edit: in reply to Crystal

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    • Abra Shaw Abra Shaw says:

      Lyn Morrison-Roach yep i am the spawn of satan himself

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    • Abra Shaw Abra Shaw says:

      Charlotte Richardson mourning??? Im sorry she is having a healthy baby and she is ” mourning “???? Thats crap. Sorry not sorry

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    • Abra Shaw Abra Shaw says:

      I am sorry you had a miscarriage:( keep positive beautiful lady!!!!!

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    • Jamie Allen Jamie Allen says:

      Holy little over dramatic there woman? Sheesh

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    • Abra Shaw Abra Shaw says:

      Jamie Allen I totally don’t care. I stated my opinion and if you feel like i was dramatic then giver!!!! Have a super weekend. God bless❤️

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    • Sarah Jeanne Sarah Jeanne says:

      Lol sombody’s bitter

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    • Wow. So the OP was probably giving a back story to the whole matter so people understand why she’s trying to exchange items. There was money spent and lots of it. Had she told a half ass story people would be barking at her asking what the big deal is.
      I live by this rule, don’t let other people’s pain be your problem. It’s not her fault what has happened in your life. It is not her job to lessen or disregard any matter in life that she faces just because someone else may face something worse. She cannot be responsible for how you take to this.
      I’ve lost a child, I’ve buried one…I get what you’re trying to state but no not really. She’s complaining of a customer service matter and gave the back story to it.

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    • Abra Shaw Abra Shaw says:

      Andrea McLellan no need for that kind of back story. Sorry!!!!! Have a super weekend ❤️

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    • Abra Shaw that’s your opinion. So why not read the post and move on. Negativity!! I hope YOU have a super weekend. Hopefully no more posts offend you!!!

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    • Abra Shaw Abra Shaw says:

      Andrea McLellan ❤️

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    • Holy, you are either a troll or just a rude person thar never learned to shut your mouth if you have nothing nice to say. It’s never to late to learn that lesson though….

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    • Not an assumption. That’s why I said seem. Just the vibe she gives off.

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    • Some people just arent happy unless they can put someone else down. To the OP i understand why you gave the back story, it helps understand why you were waiting until now to return the items. I wish for you a healthy baby enjoy all of your children.

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  2. #FirstWorldProblems

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  3. Try and sell it yourself. Problem solved. Policy is policy.

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  4. Just find someone that may not be able to afford new clothes for their baby and donate it to them. Your good deed will erase all the negativity about your experience. It’s a win win!! Local women’s shelters are a good place to start.

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  5. Gender reveal party? This is a thing now? Lol And this is on top of the baby shower? Wow. Just raking in those gifts.

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  6. That’s unfortunate I’m sure that if you sell the clothes on a buy and sell group you’ll be able to get back at least some of the money that you spent.

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  7. Hey I remember reading this from last week in another group! In case anyone’s wondering i had told this lady I think the person was just doing their job and I felt bad for them. She had said that it’s actually customer service she was angry with…incase anyone also thought she was angry at the person at the store doing their job

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  8. Gift it to someone having a girl.
    Post the clothes on a buy and sell group
    Just a couple ideas.

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  9. I love carters/osh kosh. I had so many clothes given to me for my girl that she didnt need and i exchanged them for store credit no problems. I very rarely go to childrens place. Thanks for the heads up in store policy.
    Best luck with your new beautiful baby boy

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  10. Shaun Reveis Shaun Reveis says:

    The Children’s Place damn

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  11. No exceptions boom done cry somewhere else

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  12. Seeing this story again

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  13. I find better service at Carters. I’ve never liked The Children’s Place for the selection nor their quality. #Cartersforlife

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  14. Ani Robinson Ani Robinson says:

    That’s poor policy. But it sounds like the customer service was wonderful. They did what they could. Weren’t rude. The people you dealt with didn’t create the policy.

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  15. Amanda Jones Amanda Jones says:

    Oh well. Move on. The children’s place has shitty clothing anyways. Sell the girl stuff on buy and sell, and purchase some boy stuff else where. Super easy solution. I wouldn’t have gone through all the trouble

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  16. Dez Rae Dez Rae says:

    Holly I would not have watested my time even writing that. My goodness some people have a lot of timee on their hands. Geezus ha

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  17. Nic Dixon Nic Dixon says:

    Ask about return policies before purchasing items. Far to often, customers claim poor customer service when return policies are stated on the receipt. I’m sorry that this happened to you. Maybe donate them to a little girl who wouldn’t otherwise have.

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  18. Sounds to me like it wasn’t actually bad customer service….she just didn’t get the result she wanted.

    They didn’t treat her rudely or poorly, they spent a lot of time trying to figure out how to work through it with her, but unfortunately were not able to *because the time limit had expired*, which is not their fault. They didn’t HAVE to try and help her, they could have said too bad so sad, and left it at that. Her experience will not stop me from shopping there; if anything I’m impressed they tried as hard as they did.

    As mentioned by others, she has other options…it wouldn’t be hard to sell them to someone else.

    Just as an aside, gender determination via ultrasound is not 100%, they can be wrong. If you want to go spend hundreds of dollars on stuff based on that, that’s your choice, but there’s always that small chance it’s wrong.

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  19. Buy and sells. Tons of people need clothing for their babies. Done and done. I was expecting something actually worth reading about. There are people who can’t even have kids.
    Sorry for your inconvenience. But list it on Kijiji, sell it on a buy and sell. It isn’t the end of the world.
    #BringOnTheHateComments

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  20. I’m surprised you went to all that trouble. I would’ve said oh well guess I’ll give them away

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  21. Get a 3rd ultrasound.

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  22. I just feel sick to my stomach about this fire being so close to fgh

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  23. Bev Latta Bev Latta says:

    Give the clothes away. Most of the time the children’s place has cheap clothing, are you really that hard up for a few dollars , all that wasted time and energy. Everyone wants an exception to policies , that’s why there’s policies, cause people love to take advantage of them !

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  24. Children’s place clothing is tacky and crap

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  25. Sherri Titus Sherri Titus says:

    Simple solution sell it on a buy and sell group.

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  26. Why buy before you know ?

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  27. Lois White Lois White says:

    I bet some woman out there is struggling and stressing about clothing for her expected little girl. It would be very thoughtful and kind if you donated.

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  28. Ok so you’re mad because you were outside of the return policy and they wouldn’t change their return policy to suit you? Ummmmm you’re the issue here. Lol

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  29. Wow, I’m sorry this has happen to you .
    Pm , I might be able to buy off of you what you paid for it

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  30. Sharon Swan Sharon Swan says:

    Why would you be buying for a girl if YOU HAD NO IDEA THAT YOU WERE CARRYING A boy or girl …. it’s not the stores fault you bought the wrong gender of clothes … it’s yours and 45 days is a fair time to make an exchange or refund … maybe next time you get pregnant and do ultrasound take a look at the gender then start buying .. and not on a feeling that you may or may not be having a girl ….

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    • She did have an ultrasound to determine gender but it was wrong

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    • Cara Burns Cara Burns says:

      Better yet wait until baby is born. It is very easy for them to mistake a boy for a girl depending on how the baby is sitting. Ultrasounds are tools and can only see if baby cooperates. All you need is a couple outfits like sleepers until baby is born then go crazy.

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  31. Wow! All this for 4 items! Resell or donate them.

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  32. a bit entitled? so save the items for a future baby gift

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  33. Congratulations on the upcoming birth of you baby. Most companies have a very clear return policy. It is almost always posted in the store and in some cases is clearly printed on the receipt. It is not bad customwr service to follow company policy. You could keep the items and use as gifts or donate the items to a worthy cause. Exercise your right to patronize the stores you want to

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  34. oahkosh-carter has an amazing return policy. for sure stick with them !

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  35. Sometimes policies suck, and so can the fact that they seem to be non negotiable.

    List the stuff on a buy and sell, or donate it to a Mama in need. At least something good can from it all.

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  36. Facebook swap pages for your area and surrounding area are awesome. You should be able to get most of the cost back. Donating or gifting (if you know anyone currently pregnant).

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  37. Cee Dee Hawn Cee Dee Hawn says:

    This sounds like a problem your lucky to have. Lucky. Maybe you should be giving thanks and not rants.!

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  38. Im glad you wrote this. I prided this city for so long with the best sales reps nd customer service skills. Tgings ar done nd done right. I hve had issues with papers recently. Nd sorry for your frustration. If their policies dont strech to Canada the stores shouldnt. Something seems so minor turns out be big problem. Good for you bring attention to it. All stores need stay topar. Let something go usually all falls apart. Hopefully this is corrected. ThXnk goodness for the ones stand strong ground. Nd ✴Congrats✴

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    • How is the store in the wrong? They have their policies and if they bent rules for everytime they heard a sob story, there wouldnt be a point in having a return policy

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    • How is the store in the wrong? They have their policies and if they bent rules for everytime they heard a sob story, there wouldnt be a point in having a return policy

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    • Is true ws past 45 days. Bt some ppl. Show leinentcy. Thts customer service. It is crayz find problem with postage labels. Thts wht came down too nd she ws offerd exchange. I jst am in a mess so sympthise with nyone hveing issues. With nything. Some years ago. phones were amazing the sales ppl did good buisness. Thts why they hve repeted customers. Problems like this if not corrected jst get worse.

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    • Like if your late for work. Your fired. You walk. Mayb hve once or twice let it slide bt. .

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    • Store did do wht they could so. Thts good. Shipping between countries. Ggees. Sometines got let stuff go. Bt wht if the problem wsnt evn knwn bfor this.

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    • is something wrong with the vowels on your keypad?

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  39. Sue Dubya Sue Dubya says:

    Perhaps you might consider saving the clothing for a baby shower or a new girl in your extended family?
    I have a feeling you’ll find the right thing to do.
    I’m sorry you felt like you had a negative experience; but you can turn it into a positive one.

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  40. When I had kids we didn’t know what we were having. Every new baby was wearing “yellow” sleepers and mint green bibs. Not to forget to mention – aren’t you fortunate to be able to have children!!!!!!! OMG what a pathetic novel

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  41. There’s always an exception to the rule, if the company really wants your business they’d figure something out — and she was only wanting to exchange female clothes for male clothes so really that could’ve easily been dealt with.

    BTW, I shop at many online shops in the USA and I’ve always received a return label — so I can’t imagine it would be really that hard to figure out IF the company was agreeable to refunding her

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  42. Was all this really necessary? You passed the 45 day mark. Nothing they can do. Company policy. It really isn’t their fault. It’s not hard to resell. You might have to sell for less than what you paid for, but that’s just how it goes.

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  43. A policy is not about compassion. So if you went looking for compassion from a corporation I think you failed to understand what you were dealing with.

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  44. ok Ive seen this exact post everyday for 3 days now…….I understand its a shitty situation but really now are you gonna keep writing the same story everyday till what happens??? im sorry it happened to you i do sympathize

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  45. Sooooo you’re mad because you waited until after the exchange policy was up? And you blame everyone else but yourself? Hope that’s not the example you set for your other 2 kids.

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  46. Sorry but sounds like good customer service to me. They yried to work with you. But policy is policy. Yes perhaps the other stores worked around it but that is their choice….you were past the 45 day period. Nothing you have said will deter me from shopping there.

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  47. Coming from someone that works in retail … it’s reeeeally annoying when customers constantly want you to bend the rules for them . 45 days is plenty time to do a return/exchange . And since u stated u shopped there lots , you should know the policy.
    There are much bigger problems in the world .. take it as a learning lesson & move on … this is the last thing I’d be sweating over . It’s baby clothes .. like everyone else said … regift it or even better , give to charity .

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  48. Diane Quail Diane Quail says:

    Why not donate the clothing to a family that needs it? Sorry, but I think she should feel grateful that some of the other clothing was able to be returned, donate the rest and be thankful for having a healthy family.

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  49. Buy Canadian next time……..

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  50. Aly Marie Aly Marie says:

    Unltrasounds are not 100% and if you rely on them, you’re taking a risk. Maybe you should have, I don’t know…waited?

    You’re complaining about “not having a girl” and that you had “envisioned” having a girl and not being able to return the shit you got too soon. Some people envision having any children and find out they can’t even bare their own kids and you’re over here having a pity party because you planned too soon, missed the return/exchange policy and relied on something that isn’t always accurate. #firstworldproblems

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  51. Randa Gill Randa Gill says:

    God. #firstworldproblems get out over it.

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  52. Not bad customer service. It’s a bad return policy and employees can’t risk their own jobs by breaking.

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  53. Oh my fuc*ing God listen to you people rip this poor woman apart what the fuck is wrong with you people . Wow if it’s such a small thing to all of you” first world problems” why are you wasting your time commenting. Judgemental bunch of ????

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    • She is a millennial, she needs to be toughened up

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    • Omfg your all judgmental assholes

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    • Jamie Allen Jamie Allen says:

      Yep judgemental b*****

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    • Well I can’t speak for everyone else but I’m kinda bored, so I currently have time to waste.

      Also some people have a hard time not responding to these spoiled entitled posts…I also fall under this category. If you don’t remind these crybabies of what’s really important in life then how will they know??

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    • Aly Marie Aly Marie says:

      Well maybe if she didn’t want a new asshole, she shouldn’t have taken to social media. Not everything is rainbows and fucking unicorns, lady. Especially not online.

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    • Yup, and I do too. I’ve worked in customer service for years. Women like the OP are the worst part of the job. They think the rules don’t apply to them because of *reasons* that make them more special than everyone else. They get mad at you when you can’t force the sales software to give them what they want. This apparently makes the employee one big meanie for being unable to force a limited computer system to accommodate them. They think they are worth employees going against company policy and risking their jobs over, because it’s not like people in customer service have a family to support. If the OP had gotten what they wanted this would have been a rave about how The Children’s Place worked hard to accommodate her situation. But no, the store tried, it didn’t work out, no one was disrespectful. The OP isn’t entitled to special treatment from the world.

      A similar thing happened to my friend and she made due with what they had. Who cares if a girl baby is wearing blue or things with dinosaurs? The first few months they’re a crying potato anyway.

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  54. The manager must be a tool. He should have taken this and ran with it to make your reveal perfect. Think about repeat sales id

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  55. What wah wah, seriously does being pregnant make a difference??? Because my son was born December 19, I stood in line in labor to make sure his sister had everything… And I don’t drive, I took a bus to go deliver, I wanted to save offers of rides til later…honey, you don’t have it bad, you are just a spoiled millennial that can’t rely on herself… PS, son’s father was at work..he didn’t need to be bugged at that point

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  56. If you would have said they are awesome. Damn clock puncher.

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  57. My comment doesn’t look right

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  58. Why even waste your time for what, $30? lmao policies exist for a reason, i’m sure they wont miss the business

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  59. So, put your baby in a pink onesie. Big flipping whoop. He won’t know the difference. Sell it on a buy and sell. Take it a consignment shop. This is just another case of someone complaining about rules they think shouldn’t apply to them because they’re special. I do emphasize with your situation, gender disappointment is a real thing and can be hard, but unfortunately, stores still have rules and your personal situation doesn’t change them.

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  60. Policies are policies. I’ve worked retail many years and sometimes things just can’t be done. Best bet is to donate the clothes to someone less fortunate. OR if they aren’t too “girly” let ur baby boy where them anyway. They are just clothes that he will grow out of in weeks anyway. It’s just a color. Boys where pink all the time.

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  61. Give them to a mom in need or resell then on buy and sell or kijiji. Get over it.

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  62. Girls!! Well I can tell who the women are here, they’re the ones building her up instead of tearing her down! Geez. Thanks for the share, I’m a new Grandma and I’ll take my business elsewhere. Sadly having so many ridiculous policies like this are one of the reasons why big box stores are taking over small companies. CostCo gives you 90 days. Unless it was sale item, what’s the big fucking deal.

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    • 27,000 members in this group who follow and not one response from the company. Can’t speak for others but that’s all it takes for this Grandma of 3 who likes to spoil them dearly. It’s a competition out there, I’ll simply go where my business is valued.

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    • I cannot stand this customer is always right crap. They’re not. Just because businesses want to protect themselves from loss it doesn’t mean they don’t value their customers. They’re people too that need to make a living. Unless you’re free to take full advantage of a company you’re going to act like they’re doing something wrong? Where do people get off being so entitled?

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    • MC Elliott MC Elliott says:

      Sounds like you’re the OP

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    • 45 days is more than generous for a clothing return – 2 weeks is more common – clothing is seasonal, stores that give a longer return period do so at a loss, small stores cannot afford to take hits. The store did nothing wrong. The clothing should be given to somebody less fortunate. This person is so “entitled” it blows my mind.

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    • Being a satisfied customer does not make one right or entitled. I’d rather show my loyalty to a company that will take a small loss. For example, I spend thousands each year at Canadian Tire, they took back a $30 bamboo pillow that was too firm and marked it as damaged. Seasonal clothing I can understand, that’s why I mentioned if it wasn’t a sale item, I didn’t see what the big deal was. Oh well.

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    • Understand it this way (based off the store I worked in): multiple small losses add up. Sometimes to recoup the loss businesses have x amount of days to return items to the manufacturer/distributor if there is a problem with the product. If you are outside that final return by date, any products accepted back by the store meant a loss to the store. Policies are in place to protect the store. If everyone felt that the store should make a special exception for them because they’re a good customer who should be kept satisfied, congratulations, your right to be special has screwed the store. We were a small business, so our policies protected our jobs. Companies are not faceless entities, they are people.

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    • If she was a day or two over, I wonder if they physically counted? Big box stores for the win. Good lord.

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    • It’s computerized! At my old job I could scan your receipt/ enter your order number and it would tell me if it was in the time frame. What is so difficult to understand about that? The system would instantly reject the attempted return at that stage. Did you not have rules where you work, or did you break them when you thought you were too good for them? It’s ridiculous seeing grown ass adults throw tantrums in a store because they feel like the policy printed on the receipt that was handed to them at the point of sale shouldn’t apply to them because they’re *extra special*. You are not inherently entitled to a return at all, it is a store courtesy.

      If your grand kids ever have to work a retail job in their teens I can guarantee they will meet a ton of ‘loyal customers’ like you and the OP who will treat them like dirt for just doing their jobs correctly.

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  63. Return policies are clearly laid out and the company did attempt to work with you.
    Honestly concentrate on a healthy baby and stop about the sex of it. A few new outfits are not going to end your world. Quit the complaints because you don’t have any in reality.
    No one is ever forced to shop anywhere – it’s choice.

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  64. Jackie Ogden Jackie Ogden says:

    Returns are a service offered by the retailer, not a consumer right. If you can’t follow their policy then maybe they are better off without you as a customer.

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  65. Cee Bee Cee Bee says:

    First world problems

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  66. Jackie Neil Jackie Neil says:

    Could it be that you are almost 8 months pregnant, 31 degrees outside, hormones raging, 2 little ones……maybe that’s why this seems like a big deal? It really isn’t…..but being so pregnant, I remember how those last few weeks are lol.

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  67. Lol Jesus, companies have policies, imagine that. The nerve of these people

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  68. This same story was on several other pages 3-4 days ago… exactly the same words…. bunch of bs if it happened today!

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  69. If every person that thinks they deserve an exception got one, there would never be any rules.
    Get over it, seriously.

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  70. Laura Hunt Laura Hunt says:

    Yawn…just enjoy you’re coming baby. Sell it on Kijiji.

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  71. Boo hoo lol ppl like you is what makes it hard to work retail. Company policies. You are crying for nothing when all you have to do is cut the loss and sell them elsewhere. It’s not like it’s a huge loss either. Some people kids lol

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  72. Jennifer Ess Jennifer Ess says:

    So. You didn’t get your own way and your mad ?

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  73. Rhon Magyar Rhon Magyar says:

    Cut all the crap. You bought stuff from a store, kept it beyond its return date then expected a full refund? Why should this be anyone else’s problem except yours?

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  74. Over reacting – sorry I have very little sympathy. If you cannot understand why stores don’t take things back 45 days later… well I just don’t know what to say. The store is not to blame, consider yourself lucky to have gotten hundreds of dollars of stuff given as a gift and maybe pass that stuff on to somebody less fortunate rather than complaining.

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  75. If it’s only 4 items donate them to someone who would appreciate them. It keep them for future baby shower gifts. Are u really gonna stress about this? I have 4 kids. I got 3 girls 1 boy. They don’t remember what they wore as infants.

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  76. Nemi Rai Nemi Rai says:

    This was a terrible read, for a mediocre problem. Stores have return policies, and you should know what they are. Complaining that they’re not making exemptions for you is just silly. Stop it.

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  77. Same thing happened to me was told a boy and next ultrasound she was a girl. I waited till the last few months/weeks to shop for gender clothes and stick with whites and yellows. Gender neutral.

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  78. Also giant tiger has no time limit on returns. Good place for kids clothes.

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  79. Briana Epp Briana Epp says:

    I don’t have kids and don’t shop there but most places have the return policy WRITTEN on the back of the receipt or the bottom.. I don’t feel bad for your disregard for not reading or finding out company policies.

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  80. AW Smith AW Smith says:

    It seems to me like they tried to do all they could for her and tried to find solutions over that hour long call. That doesn’t make it bad customer service. It’s a let down for sure but they tried to accommodate and were unfortunately unsuccessful. It’s not like they were rude and pushed her aside like other stores would and say next. She also should post a follow up as she was waiting to hear back in 24-48 hours if they had another way around it.

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  81. Rules are rules. They don’t have to bend them for you. It sounds like they tried but just weren’t able to make it happen.
    I’m still trying to figure out how someone with 2 kids and one on the way has so much time for all this. . .

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  82. Wow lady you need help. First world problems. Be thankful you can even have kids!

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  83. That’s why you should always wait until baby is born

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  84. Brianna Ryks Brianna Ryks says:

    Why not just donate the baby items and not make a huge fuss about it?

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  85. I can relate yet not relate at the same time. I have had ultrasounds with both of my kids. Both were wrong. In my family, we don’t buy anything at all until the baby is born. My husband’s parents decided to buy stuff and trust me, it is truly the hardest thing ever to come home from the hospital after you lost that child – and have to face “stuff”. We donated it.

    I have also worked in retail for several years. I don’t know how TCP works, but at my job, there really was no way to over-ride the system. I had wanted to for someone but it would only be money out of my own account. You can’t argue with a computer.

    However, I have not been impressed with TCP myself. Last November I came to buy a few items for my child. When I came up to the register, the price rang at $36 per item (not $11 that was listed on it). I only came because of the sale. I saw it and mentioned the big sign with the sale price. But the cashier already tapped my card, even as I was talking. And refused to return it stating it was “final sale”. I did get a manager because the items were clearly marked on sale but it took 2 hours wait and I was told that if I can’t afford $30 for pants, I shouldn’t be a parent. For that, I think it is wrong.

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  86. Oh just keep the damn clothes and make a statement against gendering clothing! Sorry for all your customer service grief. That sounds pretty frustrating.

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