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Go Honda unfair business practice

So… Couple, a husband and wife go car shopping at Go Honda. They see a car they like, test drive it, put in an offer. They are asked to put down a deposit of $500, which they do, and told a decision on their financing will be forthcoming soon.

Days later, the wife receives a message… They’ve been approved! Can she come in and sign the paperwork. Husband has just started a new job so wife scrapes together cab fare to get to the dealership.

Upon her arrival, she is told she does not qualify for the car she test drove. Instead, she is presented with paperwork to sign for an entirely different car.

Disappointed, confused, she signs. That evening, with her husband’s assistance, she discovers that she has agreed to finance a 2012 car with payments over 72 months that will end up costing over $30 000 over the course of the loan. They immediately contact Go Honda to attempt to repudiate the contract and obtain their deposit back.

They meet in person with the finance office at Go Honda at the first opportunity. No refund and being held to contract. Husband asks, why did you not inform us that we had been not approved for the original vehicle before having my wife in to sign? They are told it was not disclosed via text, email or by phone due to “privacy” concerns.

STORY CONTINUES BELOW

No, I am not the affected party; the couple are close friends. They have decided to acquiesce, and accept the car and accept the payments. I just want people to know how slimy Go Honda is.

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139 COMMENTS


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139 Responses

  1. Marc April Marc April says:

    All dealers are this slimy and they want regulate themselves nothing will change

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  2. Nadia Frank Nadia Frank says:

    This is all dealerships owned by go auto. Horrible horrible business practice

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  3. Tom Joseph Tom Joseph says:

    Worked for Go Auto, every single dealership is this slimy would recommend never dealing with them.

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  4. I’ve had amazing service at go Honda. Wife would have been told/could read what she was signing for before it was signed, no?

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  5. Aaron Frank Aaron Frank says:

    Yeah that’s slimy but at the end of the day why sign a legal contract if you’re confused and don’t know what you’re signing. Common sense 101.

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  6. Did she not read her paperwork? Also if they are both on the vehicle they would both have to sign which means they both didn’t read any of their contract. It doesn’t matter what you’re buying. Sit and read everything in detail before agreeing to any contract

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  7. Buyer beware. She was told she did not qualify for the car she test drove and can read whatever contract they put in front of her. She made the decision to sign. Entirely her fault. No one forced her to sign the contract. She should have read it and understood what she was signing before signing it. Or not signed anything until she could consult with her husband. Not the dealerships fault. Entirely the wife’s fault.

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    • You don’t know that. They often use high pressure tactics, and considering they’ve separated wife from husband and pushed paperwork on her, that seems extremely shady.

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    • Perhaps. But still the wife’s fault. The company did not do anything wrong.

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    • She didn’t need to sign anything. High pressure tactics are used by many. They did not separate wife from husband. It is not like they held her hostage or anything. She went there on her own accord. No one put a gun to her head forcing her to sign paperwork.
      She was not very smart to sign something she didn’t read and didn’t want. High pressure tactics are not illegal or wrong and are used in many places. It is the buyer’s responsibility to know what they are doing and what they are signing. Again, no guns were pointed at her. If she felt forced and confused that is the first clue to not sign anything and to leave. And not go back, and not give them your business and give them a bad review, etc. But she chose to stay and sign something she didn’t read. Her fault and her problem.

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    • Candice Ball Candice Ball says:

      I would agree that it isn’t the wife’s fault.. but if you look at the rest of the comments it looks like they are known for this. Still.. I wouldn’t sign for a car I didn’t want. Or without talking to my SO if we were buying it together..

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  8. Nicole Keats Nicole Keats says:

    All I heard in this whole rant was that a lady signed a $30,000 loan, didn’t ask questions, knew before signing that it wasn’t what she wanted but went for it anyway…. and is now upset?
    LoL ummm bad Honda?

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    • She was bullied by a high pressure salesman. Until it happens to you it’s hard to fathom. I doubt it is as bad as what I experienced….but some people can’t handle it.

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  9. Mj Mank Mj Mank says:

    She said she knew it was a different car after she got to the dealership. Question is was she high pressured sales into buying this vehicle? If so there may be repricussions availabe. Pm me as I have personal experience about a similar situation.

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  10. 30 days to return the vehicle call camvap and report them if they don’t take it back. First is to talk to the store manager and warn him/her that you are going to camvap.

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  11. Until you give the dealership a void cheque for your automatic monthly withdrawl for the financing company the contract is not valid. No matter how much shit they made you sign. Happened to me before.

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  12. Tricia Lyn Tricia Lyn says:

    How is this Go Honda’s fault? She obviously never read the paperwork properly and I believe they have 15-30 days to return the car. As for the price difference, it probably includes the interest and they might have a very high interest rate due to bad credit.

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  13. Lisa Lutz Lisa Lutz says:

    Which location?

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  14. Matt Peter Matt Peter says:

    All these places slimey with high pressure sales tactics

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  15. Kip Chaput Kip Chaput says:

    I went to go Ford at Kentwood in 2014, put a 5000.00 deposit on a 5.0 mustang convertible. They said two days later I didn’t qualify, but I did qualify for a truck. I just laughed and said I’ll buy my car from city Ford. Took me a week to get my deposit back after I explained to them I didn’t sign a contract but an agreement! Hahahaha had my money back in an HR and my new stang an HR after that. SCREW GO AUTO. THERE RIPOFFS!!!!!!!!

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  16. Ryan Barker Ryan Barker says:

    AMVIC is going to say you should not have signed.

    http://www.amvic.org/before-you-sign/

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  17. That’s bait and switch. Get a lawyer to call and start poking holes in their business practice. They’ll roll over and play nice.

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  18. Thays Santos Thays Santos says:

    yes… go Honda is very slimey! it’s taking me 2 months to install a remote starter for my new car. And their sales people are super pushy!

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  19. Call AMVIC!!! They can return vehicle and get all money back with in a certain time period.similar thing happened to me except I never did sign any paper work and I was forced into an extended test drive.(city ford) . Literally would not take the vehicle back and I had dealer plates….used dealers are often crooks and that is what AMVIC is for !!!

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    • Nicole M-c Nicole M-c says:

      There is no official cooling off period in Alberta it’s at The discretion of the dealership (just found this out from amvic at the beginning of October ) as I had issues with capital Buick gmc. But amvic is helpful !!

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    • Josh Neary Josh Neary says:

      City ford is the worst

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    • The salesman I dealt with was a racist, sexist pig. So glad they didn’t have the vehicle I wanted. He tried to bully me into an “extended test drive” too, 3 days to be exact, but in the total opposite of the car I wanted. Laughed in my fave and told me silly girls don’t know about vehicles (EHHHHHH wrong, I knew more than he did) and thought I was Lebanese same as he was, when I said no and stated my background, he said “oh… would have been better for you if you just agreed with me about Lebanese. Nobody likes those kinds”

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    • Ya they actually trapped me in a room and screamed at me… the police offered assistance. It seems this is pretty common practise there. They kept telling me i already signed. I had only signed a credit agreement. They did however trick me into signing over my car….which they moved off the lot and tried telling me the wholesaler bought (on a Sunday? Conveniently when I came for it) Like straight up robbed me !!! Was insane.Once AMVIC got involved it magically turned up again. They kept telling me i had already bought the vehicle…with dealer plates? And an Equifax form? They made me feel crazy. I almost gave up and signed the real paperwork except they tacked on a 20 thousand dollar balloon payment when I have good credit! Glad I didn’t and I feel sorry for people who do.

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    • Rye Weskey Rye Weskey says:

      What the fuck? Really? Did you report that greaseball?

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    • There is really nothing you can do….it’s buyer beware. Women should never shop for a car alone and it is best to ask around and go through a friend in the industry. Doing the research on what dealerships to avoid is a good idea too. The police really couldn’t do much …but they did offer to come with me ( seems they had had a few complaints similar). I filed a report with AMVIC. The lady there instructed me to talk to the new car manager and drop her name . They instantly changed tune.

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  20. Stay a way from anything go auto . All I can say is Shady business.

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  21. Carole Dacko Carole Dacko says:

    They need to contact amvic and file a complaint

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  22. Go auto is awful. Tried to tell me I wasn’t allowed to look at any vehicles until after I did a credit check

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  23. Thays Santos Thays Santos says:

    also, they make you sign an agreement and do the deposit right the way. my agreement was based in a 3% interested but when I went to close the deal, the interests was almost double than they offered me.

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  24. Nicole M-c Nicole M-c says:

    Go to amvic and file a complaint

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  25. Go auto in general, we’ve had many issues with them.

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  26. Signed or not you have a few days after the signing on a contract for a vehicle to back out of it, the “Go” family of dealerships is shady, I would suggest a call to Amvic, you certainly have rights in this type of situation.

    And while I agree as a consumer it is your responsibility to read and understand exactly what your signing, I also understand how this company and many others operate

    Do not take delivery of the vehicle and speak with an Amvic rep

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  27. Sue Talbi Sue Talbi says:

    Alberta law says you have 10 days to back out of a signed contract for whatever reason as long as it’s done in writing and done within the time frame.

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  28. Go Auto is sleezy. They tried something similar with us. We went in to buy a new car. They said they had the colour we wanted in a different locations. Ended up with 600 km on it. The bosses wife was using it as a demo. It was not a NEW car. Settled on a different colour after much arguing.

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    • Nikkei Byron Nikkei Byron says:

      Demo cars are considered “new” by insurance companies. But they should have told you. I have purchased a demo car before but I was concerned that it wouldn’t qualify under insurance as a new vehicle (ie: something happens in the first 2 years they give you full value) but alas, it is considered new as it has had no previous owner.

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  29. Shah Jee Shah Jee says:

    Never shop with go the bigger they get the ruder and ruder they get new customer is like god for them but old cust is garbage

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  30. WOW! I’ve dealt with Go Honda ( 184st) and have NEVER had an issue. They walked me through all the paperwork on both my cars and answered every question I had.
    Although….. I wouldn’t sign anything until I was thoroughly satisfied and understood what I was signing.

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  31. Dale Martin Dale Martin says:

    Go auto will fuck anyone

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  32. Shah Jee Shah Jee says:

    Anything go stay away

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  33. Dale Martin Dale Martin says:

    Yup. Call. AMVIC (780) 466-1140

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  34. Call AMVIC it protects customers and dealers for this very reason! Governs the industry in alberta

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  35. Or simply not pay them…and say screw my credit see you in court deadbeats.

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  36. If you’re loud enough in the dealership, tell them you picket outside with a sign for their other customers, you’ll get your money back.

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  37. Tannis Fong Tannis Fong says:

    I think you have 10 days to back out of any contract on Alberta. Please contact AMVIC to be sure

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  38. Liz Dubray Liz Dubray says:

    Call AMVIC!!! They specifically deal with shit like this. They don’t take kindly to dealerships who screw people over. Honda could be in a lot of trouble!

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  39. That’s all dealerships. Taught to do that as finance managers lol its the customers due diligence to look. She knew it wasn’t the same vehicle…be smart…you can call the bank they “financed” you with and get it unwound if you do it quickly….call now.

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  40. Isn’t there a law buyers remorse? You have 10 days to cancel a contract. It was put into effect to protect seniors forced to sign by intimidating sales people?

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  41. Tyler Seguin Tyler Seguin says:

    Tamara hahaha this is always why you read everything before you sign it, even the privacy and term agreements online.

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  42. Do people not read contracts before signing them?

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  43. Complete garbage!!!!!! Make this goto CFRN AND CBC AND GLOBAL!!!!°

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  44. Never give a deposit!!! You can give any amount!! My last 2 new cars $5 deposit at 2 different dealerships

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  45. Ruth Beter Ruth Beter says:

    they are not the only ones.

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  46. Also please let everyone know when applying for financing they sometimes don’t give you the best rate of the bunch because they get kickbacks. They might be happy for you because you got a “great” rate of 5.9% but they don’t tell you that you were qualified by another financing company for 1.9% !! Ask to see ALL given rates to you based on your credit!!!! Best of luck!!

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  47. You have i think 48 or 72 hours to cancel the contract i believe phn better business bureau

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  48. Glenda GM Glenda GM says:

    We signed for a loan and retracted the next day. Unhappy dealership but we did not lose anything !!! Odd business

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  49. Tanita Faye Tanita Faye says:

    “Dissapointed, confused… she signs.” Sounds like the perfect time to sign a legal binding contract! Unfortunately a contract is a contract… why people try to fight it after signing the dotted line is beyond me

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  50. Because they do not!

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  51. Joey Wilson Joey Wilson says:

    This is what happens when people don’t learn to read. “Make your Mark….X” Lol

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  52. Shaun Reveis Shaun Reveis says:

    I think you have a 7 day grace period on all major purchases in alberta.

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  53. Your first mistake was even financing any car

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  54. Please contact AMVIC immediately. I am in the auto industry in Finance and this is definitely not acceptable. Amvic will be more than happy to get involved. Especially if they had signed an offer to purchase and left a deposit on one car and then got pushed into taking sometging else !

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    • What’s the situation if the car is new and you registered it and want to take it back? We had that situation with Go but after a lot of stonewalling from us they found us another car within 5 minutes.

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    • Paul Hainsworth once you register a vehicle it is considered a used car. I would like to know more of the situation on what happened before I could comment further, but if you feel something is fishy or wrong, I would again suggest AMViC.

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  55. I had an issue with GO Honda too. There is suppose to be a arrangement between go auto employees and go auto centers where you should only pay 500 over original price. They don’t follow the mandated go auto rule. I ended up walking out of there bc they were so greedy.

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  56. Just holler at AMVIC that’s what they’re there for

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  57. Vanna Brule Vanna Brule says:

    They tried to do the exact same thing to me. Told me I was approved for the car I wanted, then when I got there told me.i wouldn’t be approved for a car that old….only if I purchased something newer (and about 10 thousand dollars more expensive). I turned around and walked out. Shady ass business tactic.

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    • Vanna Brule Vanna Brule says:

      They also tried to keep my deposit. When i handed it over i triple checked with the guy that if i chose ot to buy that id get it back (i was looking at another suv with another dealer. He assured me.i would. No problem. My mistake that i didnt get it in writing, lesson learned…all promises in writing.

      I wouldn’t leave until they gave it back. They told me they couldn’t give it back until they spoke with their finance manager. Told me to call back in a week. I told them I’d be sleeping on their floor and standing outside the door telling every single customer exactly what they had done until they gave my my deposit back.

      Got it that night.

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  58. Rhon Magyar Rhon Magyar says:

    This happens everywhere it seems. Buyer beware and read before you sign!!

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  59. Julia Bryce Julia Bryce says:

    have them call AMVIC.

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  60. No no no
    No they are not legally bound to that vehicle

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  61. Tim Jacklin Tim Jacklin says:

    48 hrs. That is the time they have to get out of the deal ( or at least it ysed to be) if they have not taken the car off the lot.

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  62. Bill Howatt Bill Howatt says:

    Ya. It’s law that you have 30 days to squash the deal and return the car. Take it back. Call AMVIC. Truth be told, they probably don’t even have to call AMVIC, the threat of doing so will get the slimy bastards attention. GO AUTO is a slimy organization. Period.

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  63. well I’m sorry, that does suck but that’s just plain stupidity on the wife’s part. Why on earth would she sign anything if she didn’t even know what she was signing.

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  64. Just an FYI- you have 10 days to cancel any contract…

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  65. Kevin Barry Kevin Barry says:

    No way a car dealership would be sleazy.

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  66. Ann Shilka Ann Shilka says:

    What I am getting out of all this is that people are treated badly, screamed at, and generally disrespected at dealers and they still stay there and make deals to buy vehicles. People, you don’t need that. Walk away. Just walk away.

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  67. No kidding there is more than one dealership and lots of different types. FORD, chev., dodge , kia, vw , Toyota. ..etc etc

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  68. Jake Witt Jake Witt says:

    or, this is what happens when you deal with a shitty business.

    Fairly simple for the salesman to explain things in full detail, especially when someone is having trouble understanding what it is that they are doing. But it sounds like most dealerships, they try to make things look much better than they are to try to nickle and dime the customer.

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  69. Scott Gill Scott Gill says:

    if your ‘friends’ had to wait days for an approval for credit, they likely have poor credit and are in the sub-prime credit range.

    They’re looking at interest rates around 20% to 25%. With rates like that you’ll be paying more interest than the cost of the car.

    Every contract I’ve signed to buy a car has a section that details out the true cost of lending overall.

    Perhaps if your ‘friend’ wasn’t so excited to buy the car and was willing to walk away from the deal she wouldn’t be in this position.

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  70. doesnt Alberta have Anvic..And their are return rules..Cant exactly remember

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  71. Yari Maki Yari Maki says:

    Did she read the paperwork before she signed if so then she would know what she is buying if not then it’s her fault NEVER SIGN ANYTHING BEFORE READING!!! Especially binding contracts

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  72. They should have threatened to call their lawyer

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  73. Pamela Royer Pamela Royer says:

    This isn’t the first time I’ve heard this

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  74. Keith Currie Keith Currie says:

    This is class act dealership scam. I don’t care bout these comments, there are legalities yes, but you cannot be mislead in any way for them.to make more $. I got screwed and caught a.dealership 4 years ago, I called amvic. Dealerships are the worst scandalous companies you can deal with in AB. They can help, of not you get a hold of court system and file a claim against them. I hate dealerships, scam artists

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  75. Dave Godbeer Dave Godbeer says:

    My understanding is you have a 2 day or week grace period on ripping up the contract however when in doubt amvic amvic amvic, the Alberta motor vehicle industry council they have all the rights and rules on their site

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  76. Dave Godbeer Dave Godbeer says:

    Also most people sign a form of intent thinking it’s a bill of sale the transaction isn’t complete till you receive the keys and you still have a min 48 hrs to return it

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  77. Stephanie sound familiar at all….

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    • Wooowww!!! But at least I fuckin stood my ground and got a better vehicle than the one I wanted. Or well just as good just not as new. But dealerships and finance people are sneaky fucks!!!

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  78. Jen Parker Jen Parker says:

    Call CTV or GLOBAL !!

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  79. I bought through Southtown Hyundai (Go) and we got 0% on a new vehicle, and they were great except for one pushy sales manager who got put in his place when he tried to act indignant! The guy who came in after was fantastic.

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