Hair Damage; Be Warned
To everyone in Edmonton, so on Monday November 28 it was not a good day for me instead an awful day. I went in to Pure Platinum Spa and Salon to get my hair done, so ill tell you the whole story. Last week on Monday November 21 I was booked for a haircut and balayage ombre hair color, first they didn’t even have me on the list but they still took me in, the lady and her boss (I think she was the boss because she was constantly checking and telling her what to do) anyway they helped me and started doing my hair.
I had shown her a picture of what I wanted, something similar to it but not exactly the same, the results that came out I didn’t like it and I was honest and told her. I wanted something blonde ash and it was more yellow orange, so then another lady came and did my haircut and then the other girl came and told me they were booking me for another appointment to get the color right and so she booked me in for Wednesday.. although I had asked her if it was ok to do my hair again within such a short period of time and if it was not going to be damaged and she said “no it will be fine we want you to be happy and we will get the color right next time”. Well they booked me for Wednesday November 23. I had come in and turned out they canceled my appointment because the one that was doing it had called in sick so they booked me in again for Monday November 28.
I went in at 10am and the one girl started working on my hair, I once again showed her the picture and she said “yes I will give you that color” she started bleaching my hair which she used a 40 DEVELOPER 😱 of which I didn’t know and left it in more than an hour. Well she washed my hair and the other girl came over and they started talking in their language which I found rude but whatever. She brought in the color and both started putting it in literally left the product for like 5 mins and then started washing it off, left to help another lady that arrived and had left me with the other girl. When she showed me the hair and said it looks beautiful, I literally started crying inside, it came out to be BRIGHT ORANGE, YELLOW ENDS AND FALLING LIKE CRAZY AND I MEAN CHUNKS OF HAIR FALLING OFF MY HEAD! I told her I didn’t like it, that it wasn’t what I have shown them and that I wasn’t expect it to be the same but similar.
I got up and went to the front and they were going to charge me extra to which I refused to pay and told her that I wasn’t going to pay because I now have to go straight to a different salon to get my hair corrected. I grabbed my jacket and left. THEY HAVE ALSO BURNT MY SCALP DUE TO THE HIGH VOLUME OF THE DEVELOPER, Edmontonians I do not recommend PURE PLATINUM SPA AND SALON, IM SORRY FOR THE LONG RANT BUT I FEEL YOU ALL NEED TO KNOW THIS SO IT WON’T HAPPEN TO YOU! I CRIED ALL DAY MONDAY BECAUSE OF IT, I AM SOMEONE THAT TAKES A LOT OF CARE OF MY HAIR. FOR SOMEONE TO JUST PUT HANDS IN IT AND DESTROY JUST TO GET MONEY OUT OF ONE PERSON. THANK YOU FOR READING AND PLEASE SHARE THIS TO GET THE WORD OUT THERE ABOUT THIS SALON. BELOW IS A PICTURE OF MY HAIR WHEN I WENT IN AND HOW THEY LEFT IT AFTER THE 2 PROCESSES.