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Hey UPS, why the hurry?

Hey UPS, I didn’t realize that having you wait literally 2 minutes would have ruined your day. I literally watched you come up the steps, knock quickly and RUN back to your truck. I would’ve answered the door but you ran off before I even realized that you were delivering something.

FYI, this was lucky that I was home. If my packages were stolen or damaged due to poor weather, you’d have several hundred dollars of product to replace.

I’ve already called ups Edmonton, but I keep getting no answer.

Any ideas who to talk to? I keep seeing this happen to everyone, and it needs to stop.

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90 Responses

  1. Try Canada Post if you don’t answer your door in a few seconds they drop the stupid little door handle card saying you can pick up the package 24 hours from that time at a post office lol

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    • Half the time Canada post doesn’t even knock! They just drop the card and leave. So annoying.

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    • I prefer that to having a package left on my front steps. At least I know it’s safe, and the post office the package goes to is the closest one to my house.

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    • Aly Anna Aly Anna says:

      I’ve figured out thay they’ll have it there the same night. That next day notice thing is bs.

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    • They always ring my doorbell and drop a card literally 2 seconds later i never get time to even open my door and they’re heading out

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    • We had construction on our road, nothing obstructing my home though. The package weighed about 2lbs and I was home. The delivery notice said “cannot bring package up due to construction”. Yet somehow you were able to bring the delivery notice up and leave it, without even knocking. Canada Post is a joke.

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    • Joe Cutting Joe Cutting says:

      Even worse, we were both at home, and Canada POSt just sat in the car, wrote a tag and put it on the front door saying they tried delivering it. Useless

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  2. Jodi Flatt Jodi Flatt says:

    They have productivity targets to meet. Not saying it is good or bad, but workers have to hustle at times so they don’t end up disciplined!

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  3. Kristy Hedin Kristy Hedin says:

    Our ups guy had 211 pickups and 115 drop offs in a shift . Id cut some people some slack .

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  4. Pretty sure that’s just how they operate if no signature is required.

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  5. They have done that for years. It’s how they deliver packages, unless the sender states that you must sign for the package

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  6. Terah P Terah P says:

    That’s what they do.

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  7. Jenn Brouwer Jenn Brouwer says:

    this is typical, they have the no one home notice pre written before even getting out of the truck. I actually filmed this because it happened so often. The guy sat in his truck and wrote out the form and then came up stuck it to my door, rang the bell and literally jogged back to his truck. I also was standing right at the door so i whipped it open and chased him down my driveway and gave him shit. I complained to UPS and offered to send the video but they dont seem to care.

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  8. Wendy Peers Wendy Peers says:

    They get paid to deliver a parcel to an address, not to make sure someone gets dressed and comes to the door.

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  9. Rick O Rick O'Shay says:

    I’m sure the delivery guy is reading this now and is getting very upset with his behaviour. Good work. All of UPS is likely getting a policy change as we speak.

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  10. Most couriers do this. It’s easier for them to say that no one was home than wait and have someone sign for the packages. A little because they have way too many stops given to them and a little because of laziness.
    I deal with it at work all the time.

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  11. I hate UPS – with a passion. So much so that if something is to be shipped UPS I often simply change my mind and don’t bother

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  12. They are the worst! 2 cars in the driveway and they THROW the package over the fence. Ggrrr. Would NEVER use them if it was my choice

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  13. They do this everytime and I have complained till I’m blue in the face and nothing gets done

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  14. They literally don’t give a damn. They will tell you to contact the shipper to replace the item(s). They left a HUGE box outside of my door, even though it specifically said a signature was required. And I live in an apartment. On one of the busiest roads in the city!

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  15. They seem to be like that everywhere. I’ve had things delivered in two BC cities and I was home and watching the delivery progress notification. They claimed to have tried and I know for certain they did not. When you complain at he pick up site they just say: well we don’t talk to the drivers. It’s not our fault. Nobody will accept responsibility. Companies pay good money to have their product delivered.

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  16. Amber Morin Amber Morin says:

    It’s up to the sender to place instructions such as ” signature required” … Otherwise they drop, ring as notification, and go.

    I love my ups and fedex and purolator guys. They are great, and they know when I am home, and will even come back if they have missed me.

    They are just doing as they have been told.

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  17. Who to talk to….Purolator or Fed-ex LOL UPS = Use Purolator Silly. I ordered a computer online, UPS left it outside on the step in the rain! (and it was sent with signature required!) This is just one of many many issues. Speaking to someone at UPS is usually a waste of time. If they say they will do something, don’t count on it. I never use them for shipping things out any more. And if I order online, and they only ship using UPS….I usually don’t even bother. Fed-ex seems to be a bit more expensive, but seem to be the most reliable. Purolator, a few issues, but not nearly as many as UPS.

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  18. Ron Barchuk Ron Barchuk says:

    Don’t waste your time. They’ll do nothing for you even if its stolen. It’s up to the sender to request signature upon delivery. They 100% don’t give a flying cockbiscuit about their customers.

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  19. Kim Crowder Kim Crowder says:

    I believe it’s called a safe drop and it apparently is perfectly legal. One of the news stations did a story on it a while ago. I think on the news they said the only thing you can do is request “no safe drop” when you are expecting a package. Apparently all the companies do it.
    Happens to me all the time, too, and I hate it.

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  20. This is how the UPS guys do it.
    I get that it is 2017, but don’t be offended by the UPS guys.

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  21. I’ve had Canada Post do this to me a million times. I’d be home and then there would be a notice on more door saying I had to go pick up my package at the post office because I “wasn’t home”. The post man didn’t even ring my doorbell. One day I chased him down the road and gave him shit for it. He always rang the bell after that. I paid for shipping! I should have to drive to the post office to pick my stuff up!

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    • This happens all the time to me with Canada post!! I watch my shipment tracker carefully, know the day it’s “out for delivery” and make sure someone is home ALL day, I have a dog who barks like a lunatic if someone knocks or rings the bell so I’d KNOW if they did, and at the end of the day when I didn’t get a knock or a door ring id go out to find that stupid “pick up at nearest post office” and lose my mind.

      If the delivery guys don’t want to do their fucking jobs then don’t offer it as a service, just charge less for shipping and have everyone pick it up at the post office!

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    • Nicole Preston right!?

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    • Happened here too, oh so so many phone calls to canada post about not delivering even though I’m home all day, just stick a notice that nobody is home, what a load of shit.

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    • Thats the exact same sh…it with all of them. It s happened to me w canada post and fedex. They dont even buzz me. They go straight to the main.door glue a notification, back in their trucks and dissapear. Horrible service!

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    • I hear you. I have dogs and when we first moved in our mailman rang once, left with our parcel and left a notice saying undeliverable due to dogs. From that point on for the next 5 yrs, he wouldn’t even come to the house to ring, would just leave the notice saying the exact same thing. My dogs are not menaces and I always come outside on the porch to accept deliveries from others like Fed Ex or UPS. Plus I have a baby gate up so dogs don’t go past. How did he even know dogs were still there??? I understand they may have issues regarding dogs but come on.

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  22. Luke Kowand Luke Kowand says:

    Sounds legit. And normal.

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  23. You get deliveries to your door? Must be nice! Try living in the country. We don’t have the luxury of having anything delivered to our door.

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  24. They are literally paid to just deliver. They don’t care if your home or not. Unless the card says hand it to a person – they don’t care. The only way to ensure they wait is to pay for a signature. Never send UPS. Pay the extra for Canada post

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  25. my ups guy is awesome, yes they ring and drop off but he tries to hide my packages if he can and writes it on the door tag. I’ve left notes asking him to call me when delivered and he has, so I run home quickly and throw it in the house.

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  26. Samara White Samara White says:

    I order stuff from all carriers and that’s just how they do it. Fed ex, Purolator, DHL all of them. Unless you request a signature they just drop them off. Even amazon does it. Do you have to pay extra for a signature you sure do. Otherwise get them to drop it off at a post office and you can pick it up whenever you want, they do have that option to you know.

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  27. Amy Power Amy Power says:

    They always do that with my stuff too. Maybe see if the sender can put on signature needed at time of delivery

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  28. at least UPS tried. CanadaPost won’t even try. They just drop the delivery notification at the community mailbox (down the road).

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    • Erica Wilson Erica Wilson says:

      That’s what they’re supposed to do…since when is Canada Post considered a courier service with delivery right to your door? They’re only supposed to come to the door for signature required items.

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    • Chad Hector Chad Hector says:

      No excuse. I’ve lodged complaints with Canada Post for a signature-required package that cannot simply be left on the steps. Canada post simply said they’d “look into it.”

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    • Garry Swartz Garry Swartz says:

      I remember the mail guy dropping a package off during Xmas that was my medication (signature required) and he put it in my mailbox without a signature…..we pay a fee for that service and they skip it. Good thing I was home as this was the replacement package for the one that was stolen one week prior due to him leaving it in the mailbox

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  29. Try working at the gas stations they stop off. A major of the trucks are propane and if it is a newer driver they will try hooking up on their own, even if they are told not to. But worse has to be the impatient drivers, they will continually buzz you to come out, but at times you are busy with customers and need to finish with them and then get dressed for weather. But will continually buzz until they see someone coming out even when you said “Be with you in a minute”. By the time I left for mat leave, guy coworkers would go help them while I ran both tills

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  30. Vanna Brule Vanna Brule says:

    The trucks are organized by preload staff. They’re supposed to be arranged by address so that they don’t have to come back the way they they came. However….ive seen the back of those trucks sometimes and it’s often a huge disaster. Ive seen them packed so full you literally can’t even move through the truck. Huge irritation of a lot of drivers because they run on very tight schedules and they’ll get in shit if they’re late or end up with undelivered parcels at the end of the day. I’m sure he doesn’t hate You, but he probably hates his preloader. Lol

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  31. They do this to me almost everytime they drop something off. I have seen them run away as well

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  32. They always do this, it’s the worst. I was very pregnant and napping. I ran my whale sized self to the door only to discover they were already gone. Don’t mess with a pregnant woman’s nap!

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  33. The other day we had UPS left a sticker saying they missed us. But I am in an apartment..and when people buzz it goes to my phone and my phone rings and I let them in…my phone never rang that whole day. Seems they aren’t event trying and just wanna place the sticker and run.

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  34. Huze Sindy Huze Sindy says:

    Ups has the worst customer service I have ever had to deal with . Never ever going to order something and have them deliver. Never

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  35. I figured that would be the case! It is unfortunate!

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  36. Or you could get a knock on the door at 9:30 pm & have the guy wrestle the huge package in while saying “I know that you are never usually home during delivery hours so I thought I would bring this to you on my way home so you didn’t have to struggle” beyond excellent service & all I ever did was talk to him one day about my crazy schedule/life. I think that most people try to do their jobs to the best of their ability & that the way that they are set up to do that (by employer, procedure, etc) makes it difficult for both parties. Sometimes just letting the other party know how you feel or what you are dealing with makes all the difference.

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  37. They don’t care. As long as it gets to your door. They don’t have to wait

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  38. My ups guy covers my packages up if I’m not home.

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  39. Tanya Duby Tanya Duby says:

    I have had this happen more than once with them and it’s very hard to get ahold of someone

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  40. Kyle Wilson Kyle Wilson says:

    Fyi: they don’t give a shit their job is done once it hits your doorstep. Hire a doorman or move to a more reputable area if this is a concern.

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  41. Ups does not care they are required to just drop and go they don’t need signatures this is nothing new. Even if you ask for signature required they will still leave it it’s how they operate. And at this time of year good luck trying to talk to someone. All couriers are gearing up for the crazy Christmas season.

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  42. Alana Kornik Alana Kornik says:

    I have placed a sign on my door not to leave packages if they haven’t spoken to someone face to face. They did even with the sign so I put in a claim and they had to pay for my replacement item and weren’t impressed. It’s mostly improved since then

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  43. They have left a dyson and vitamix on my steps. I would have super upset had they been taken. They really don’t care

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  44. This happens all the time. Sometimes they don’t even ring the bell and just leave it on the step.

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  45. Kathy Rybock Kathy Rybock says:

    I have a great UPS guy. He was asking me yesterday if I’m usually home, because he doesn’t like leaving packages out. Asked if it was okay to leave with my neighbour if I wasn’t home.
    I just watching him not leave a package for the house across the street because no one was there.
    Is too bad not everyone cares like that

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  46. Kevin Lenz Kevin Lenz says:

    Sounds like it makes perfect sense to me.They don’t even have to knock if it’s no signature required, it is on the sending company to replace broken or stolen items that you’ve received or haven’t, it’s really simple actually .

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  47. This is what they do. It’s insured.

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  48. Lisa Whelan Lisa Whelan says:

    Hahaha this is UPS party trick. Its all they do. Ever. Worst fkn parcel company, ever.

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  49. I ordered two Halloween costumes, spending just over$100 for both. Both required a signature from the person who’s name is on the credit card (mine). My husband answered the door for one, in which the UPS guy didn’t even ask for me, or even my husband’s ID, he just handed it to him and left. The second package was stuffed into my mail box, exposed to anyone walking or driving by. He knocked on the door and took off, didn’t wait for an answer or anything.
    Pretty careless IMO.

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  50. Simple, change carriers

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  51. Customer service in the parcel delivery industry is bringing item to your door or unit entry. If parcel does not require a signature it can can be left at a door. Leaving it completes this transaction.

    Sorry, would love to have time for chit chat! But other deliveries are waiting!

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