Holiday Pampering Gone Bad
My semi annual gift to myself has always been an amazing facial at Evelyn Charles. Imagine my syrprise when My facial this Christmas went so wrong. I was left with terrible bruising and almost rug burns on my nose, the kicker ….this was 2days before New Years and 5 days before I left on vacation. It was so painful& sensitive to the touch and of course looked horrible. I was so upset so off I go back to the salon to see what can be done and to show them what was wrong with the service I received.
Firstly, I was told that my skin is sensitive and these things happen, they tried to down play how bad it looked and here’s what really made me so mad …..
“Here’s $20, go to Wal-Mart and buy this cream to help out the bruising on your face”
I was so mortified that this was their customer service solution to my concern. I refused their money since I wasn’t there for that. I was assured I would be called when I returned from my vacation. Fat Chance…. No Call….Horrible
Customer Service & All This from a Supposed Reputable Spa in Edmonton. Been a Customer at evelyn Charles for Over 12Years. Never Going Back