Horrible Dental Receptionist
Wow, I just had the worst experience ever!
I booked an appointment to have mine and hubby’s teeth cleaned at BELMEAD DENTAL in west edmonton as we are new to the area. A. I left without having my teeth done & B. I left in tears. Sooooo mad.
I filled out my information and was ready to go have my cleaning when the receptionist told me to remove my jacket and boots and leave them out in the lobby. Well… the shoes sure, but No, I would like to take my new $300 jacket with me thanks. She proceeds to tell me to leave it again, I said I didn’t feel comfortable leaving it so she responded with “you have to wear through your cleaning then” ….. uhhhhhhhhh? “So, you’re saying that There is no hook or chair inside I am allowed to use to put my belongings? Purse, jacket, keys, phone etc….?”
Lady gets mad at my question and full out, purple faced starts screaming at me. IN FRONT OF THE ENTIRE OFFICE. The dentist came out to diffuse the situation, I was brimming with tears horrified at The embarrassment of how she was publicly treating me, and The fact that I was being screamed at for asking an honest normal everyday question…that really I was not in the wrong for. The Dentist asked her 5 times to stop yelling, he then yelled at her for yelling at me & SHE CONTINUED ON!!!!! Could not believe it. I could tell that nothing was going to be done about this as it seemed like normal behaviour based on how the dentist handled it, and the fact that she completely ignored him not fearful of repercussion. I cancelled mine and hubbys appointments and left. Called hubby from car to tell him his appointment was cancelled and what happened, and he proceeded to tell me she was a piece of work over the phone too….
So, we went next door to ABC dental. The staff was fabulous and we have our appointment tomorrow (they even squeezed us in so we could use our benefits this year) Ultimately it seems we ended up in the right place, but I really just wanted everyone to know about Belmead Dental and the psycho they have working the desk.