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Lovely Shoutout to the Best Server Ever at Oliver Garden on Gateway Boulevard

Tonight my family went to the Olive Garden on Gateway Blvd to celebrate my mom’s birthday. Just after we ordered and the salad and breadsticks arrived, my toddler threw up on the floor.

Our server, who had already been awesome by being extremely friendly and helpful as well as very efficient, got someone to clean it up while I was cleaning up the toddler in the bathroom. She brought me a rag with sanitizer on it, she reassured me that it was no big deal and that she completely understood the ordeal.

She packed up my entire dinner, including salad and breadsticks, and sent it home with my mom for me as I rushed Sick Toddler home. Our server even included a thoughtful note. She’s fantastic and I’m very grateful for how she handled the whole situation as I have an anxiety disorder and was freaking out a bit.

Thank you SOOO much Jess! You’re a truly wonderful woman.Β 😊

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59 Responses

  1. Rain S Worth Rain S Worth says:

    “Got someone to clean it up” not herself but some poor unsuspecting bus boy

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    • There is standards to follow for these procedures, and yes I had other tables as well, but we have specific people to take care of these jobs properly. And we appricate them to the finest I tipped my busser 20 bucks for helping me out over this and I was very great full for her help mercylynn

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    • Awe come on, she also has other customers to deal with. Would you want your sever coming to your table with your food after handling puke? Why find something negative in a positive post??? There always has to be a Negative Nellie in every crowd.

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    • Donna Williams I couldn’t agree with you more!!! We should start a campaign to stomp out rudeness and negativity!!!

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    • Rain S Worth, that’s not what you said initially. I’m certain his work was appreciated by the server. It’s just a shame that such a nice story had to be tainted with a negative comment. Negativity needs to stop.

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    • Always someone negative without thinking ,down on your hands and knees cleaning vomit prolly isn’t appetiting to the customers,she is a awesome waitress why can’t you knowledge that rude ppl and uneducated and narrow minded

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    • Thank you Jessica for clarifying!!! Again great job of appreciating your customers!!! Customer service is a dying art, I’m so happy to see you know how to do your job so well! I hope when I come to the Olive Garden I get you as a server!

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    • Rachel Kelly Rachel Kelly says:

      Bussers don’t directly handle your food, servers do. It would be completely negligent and against safe food handling practices to expect a server to clean up vomit.
      Bussers definitely work hard and they are paid more hourly to compensate that, as well as tip out on top of it.
      A good restaurant relies on teamwork and everyone knowing their duties. Unfortunately the most dirty work goes to the bussers and dishwashers.

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    • Rain S Worth Rain S Worth says:

      No I’m not saying it’s her job exactly I know how over worked thry are. But I also know how over worked and under paid/under tipped bus boys are.
      I’m just saying how bout a shout out to the bus boy

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    • Thanks guys. And your more then welcome to come here just request me that’s all!!!

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  2. Sara Cross Sara Cross says:

    My Gf and I went to Olive Garden awhile ago and Jess was our server and she was freaking amazing. Best server I have EVER had anywhere! They also didn’t have the desert my gf wanted and Jess offered to buy it for her next time, which obviously because she was so great we would just buy it! Haha

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  3. Thank you for acknowledging great service. We often here about all the negative . It’s refreshing to hear the positive !

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  4. Jessica Gordon you rock !

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  5. Jessica gordon says:

    Omg you lovely ppl are amazing! Thank you all for the confidence boost!.

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  6. I find the staff at Olive Garden South very friendly and proffesional

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  7. How nice that you would pass on such amazing customer service. So many are ready to rant about negative stuff and ignore positive experiences. I certainly hope this kudos makes it back to the server and her manager at the Olive Garden.

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  8. There are good people in this world. ..lets look for the positive and not so much on the negative ….

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  9. Omg I’m floored!!! I really hope the little one feels better soon!!! Hope the food was good!!!

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  10. Many years ago, I read a sign at a company that said ‘If you get good service, you’ll tell (on average) 3 people. If you get bad service, you’ll tell (on average) 21’. It’s so wonderful to send a shout out to people who go above and beyond to help out πŸ™‚

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  11. Nikki Lenz Nikki Lenz says:

    Derryk Lenz I think this is the girl that served us there when we went a few weeks ago ! She was awesome πŸ™‚

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  12. Heather Moes Heather Moes says:

    Samantha and Debbie … apparently we arent the only ones who loved Jessica!

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  13. I love hearing the happy stories! Kudos to that lovely employee πŸ™‚

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  14. Anne Thalen Anne Thalen says:

    That is amazing! She certainly has class; very thoughtful.

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  15. Joanne Bishop is this you? Haha

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  16. Amy Austin Amy Austin says:

    While I can’t stand the food at the Olive Garden, this kind of service is what the world needs more of. She went above and beyond- what a great story. I hope your little one is feeling better soon too!

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  17. Thanks you all for your kindness

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  18. Kim Fulmer Kim Fulmer says:

    I love that Olive Garden! Everyone is so nice. Good for you Jess. So many times us mamas miss out on a nice hot meal or even getting out to eat. That was so sweet of you. We need more people like you in this world!

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  19. Kim Davis Kim Davis says:

    Lol! They probably just wanted you to leave….quickly! I’m just kidding. Same happened to me at a Wendy’s except there was a massive choking spell before the spew. The staff could not have been more helpful or concerned.

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  20. The staff really are all amazing!!!

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  21. what great service! I’m sure a lot of mothers including myself have been through this its’ s pretty embarrassing and just a simple act of kindness can make such a huge difference

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  22. Aww Great job on her part so Thankful for ppl like her and Thank you for the shout out to her both wonderful ppl ❀️

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  23. Jessica Boz Jessica Boz says:

    Christy no one offered to clean up O’s barf hahaha.

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  24. Tina Adam Tina Adam says:

    Love the staff at this location!!

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  25. When we went there a couple of months ago, I was gobsmacked at how great the service was. I even noted that guests at other tables were being amazing parents! Whatever they put in their salad is magic! But seriously, impressive and glad to hear of another positive experience.

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  26. Deb McLean Deb McLean says:

    Kyle Torin Sean Lillo do you still work here?

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  27. There are many many amazing servers over here at the south side Olive Garden, you guys should come on down and check us out! Right now is the buy one take one !!! Come take advantage!!!

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  28. You should email the company and let them know about your experience. That way her manager can recognize her excellent work. I knew this was about you Jessica Gordon as soon as I read a few lines! Good job. Haha I don’t miss that place at all πŸ™‚

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  29. I usually don’t throw up until AFTER I eat at the Olive Garden.

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  30. The service is indeed absolutely fantastic at olive garden on Gateway!

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  31. Been there a few times lately and had excellent service every time. when bringing the baby there was never any issues the staff have always been really nice it’s great that you received such kindness

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  32. Rabia ma is it Tanveer’s birthday please wish her from me and tell her she is the best wife best mother and best sister in law I love her may Allah swt always keep her happy and healthy.

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