Mega rant to groupon and a rave to Pinup Detailing!
I bought a groupon to have my SUV cleaned at another place and called to book an appointment, they said they only take groupons on Friday’s from 9am to 3pm? Told me it would take 2 hours to do. I work weekdays so I had to ask a coworker to pick me up and drop me off, and told my manager I’d be an hour late So I booked in last Friday and got there at 8:45 to drop it off. At 9:15 my ride arrived but the store still wasnt open and nobody was there so I was concerned. They had a key drop box so I left my keys there and went to work. My boyfriend picked me up at 2:30 and we drove back to the store to pick up my vehicle, and saw it sitting right where I left it, still dirty. I went inside and asked the man why it wasnt done, he said they got behind and had a couple walk ins so they didnt get to it yet. I had an appointment booked, but they took walk ins before me? He said groupons dont make them any money so they are “low priority”. I was shocked at that but I asked when it could be done for, and he said they could start it now and would be around an hour, so I opted to go ahead. At 5:00 i returned and see my SUV still sitting there, and the store was locked up! I tried calling but there was nobody there, so we went home and called the city and Groupon to see if they had an emergency number for an owner, but didnt get anywhere. I told Groupon about the situation and they said theyd get back to me. I had no vehicle, it was sitting there locked with the keys in the store, and the website said they were closed Saturdays and Sundays, and Monday was a holiday so I assumed they wouldn’t be there then either. Just to be sure, we went there on Monday and sure enough, its still sitting in the parking lot and doors to the store locked. I had to get my coworker to drive me to work on Tuesday and my boyfriend picked me up again and we went back to get my car around 4pm. The lady there said she had no idea that I was booked in! She spent 20 minutes looking for my keys and found them sitting on a table in the back… she asked if I want to re book and I laughed and walked out. I contacted Groupon again and got refunded for the purchase price of it. After calling around a few places who either were $300+ for my SUV or didnt do inside cleaning, I found an ad for Pinup Detailing on the buy and sell. The receptionist (?) was courteous and kind, and booked me right in for the next day at 9am. I arrived at 8:45 and she was there already and brought my vehicle right in, and had no problem keeping it there until I finished work. She quoted me 4 hours which was a shock as everywhere else was like 1 or 2 hours, so how good is it really? After work we got back to her shop and WOW I couldn’t believe that was my SUV! It was absolutely spotless inside, and she had even washed the outside to get rid of all the salt, and didnt charge me for it! I’ll admit I hadn’t gone to a car wash in a couple months, lol, so it was pretty bad. All my stuff in the back was neatly arranged on the seat, and all my Starbucks change was in a little cup in my cupholder! She had found a $10 bill underneath the seat and tucked it in there also! I couldn’t believe the difference in service I got from the Groupon and then from her. It cost just a pinch under $200 for my SUV and to be honest it was worth every single penny, and not a single thing was missed. My seats and carpets were steam cleaned and spotless, and even completely dry, and everything was just immaculate! I couldn’t be more grateful for how my experience was turned around 180 degrees. Definitely go check them out!!