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Razor Burn

I took my Bijon Frise to Premium PetStyling two days ago. When I dropped her off they insisted she was matted (she has short curly hair). The pet groomer Vallery used the shortest possible razor blade (10) to cut her hair.

When I picked her up her buttocks and vaginsl area were chapped from razor burn. She was in incredible pain and wouldn’t come out of her dog house.

I never gave them permission to use a 10 razor blade on her and they never asked claiming they used the blade in the dog’s best interest. If you love your dog please don’t take him/her to this establishment.

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130 Responses

  1. Cheri Lund Cheri Lund says:

    There are always 2 sides to every story… it’s not a very clear picture but that doesn’t look to me like razor burn. Is it possible that there was a skin condition under the mats? Or caused by the mats, since they were now removed is now visible?
    (It almost looks like a sore or a growth of sorts?)

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  2. Megan Rowena Megan Rowena says:

    I know a really good groomer that comes to your home and has a certified van she works out of. Shes great.. pm if you want her number.

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  3. Wow! Thank you for the warning!

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  4. Tracy Spokes Tracy Spokes says:

    Looks like urine burn to me. Likely from the Matts around her rear end. Very common in dogs with curly coats who don’t get that area clipped every 6-8 weeks. The symptoms are more prevalent when the dog can actually reach the skin to lick and scratch once the hair is removed.

    Get your dogs groomed every 4-8 weeks and 10 blades and urine burn don’t ever need to happen.

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  5. Hough Emily Hough Emily says:

    “She has very short curly fur” yea that kind of fur gets matted pretty easily. Also a number 10 blade is standard for shaving out sanitary areas. This does not look like razor burn at all it looks like your dogs sanitary was so matted that urine was soaking the fur and you are left with urine scalding underneath. Instead of slandering a girl and dragging her name through the dirt that works at a company you should take better care of your dog and have regular grooming done so this doesn’t happen.

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  6. A #10 blade is always used on sanitary areas on every dog. It is one of the safer blades to use in these areas. Alot of times even if you are keeping up on a routine grooming schedule the sanitary area can matt up before the rest of the dog is in need of a groom. Alot of times groomers have to even go to a shorter length due to the matts not releasing and instead just pulling at the dog sensetive skin. It is almost never a choice for us to leave the hair in this area long. Generally the matts are full of urine and sometimes if left too long can cause a burn. Very similar looking to razor burn. Thats why alot if places offer walk in services or services just simply for sanitary areas.

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  7. Well i am not taking the chance! That looks painful!

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    • Luckily that’s not razor burn! It looks more like a hotspot due to matting and urine burn!

      Sounds like a matted dog got shaved and the owner wasn’t happy about it.

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    • Maigen Butler Each to their own. I have every right to avoid the business. The fact that they didnt even call her to consult what they had to do is not exceptable. I would want to know to make the final decision. Having a dog sit there in pain is not right.

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    • And that’s why the groomer shaved them! Having mats bad enough to cause skin conditions like that is painful!

      You’re more than welcome to avoid the business that’s your choice. But don’t base it off a review of an owner who hasn’t had their dog groomed often enough and their dog was severely matted. Also, I would try to get the other side of the story.

      Often groomers get blamed for a lot of things when people walk in with matted dogs. More than once I’ve told an owner at the door ‘your dog is matted it’s going to be shaved right down’ and they get upset when they see their dog on pickup. I show them the blade length on a shave chart I have *i have pieces of fake fur to demonstrate the length* and they STILL get upset. I’ve even had people lie and say I didn’t tell them about how short it would be.

      This is very common for people who don’t want to own up to their neglect. So please, take a lot of the reviews like this with a grain of salt. Especially when a lot of the other comments from educated individuals call shenanigans.

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    • Maigen Butler Thank you for permission to avoid the business. You comment fall on deaf ears and i will do as i choose. No need to respond as you will not change my mind.

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    • Stacey Adams Stacey Adams says:

      Elaine you do have every right to choose as wish , but I can say from personal experience they give you a paper to read over and sign off on before matting treatment begins.
      I also take any review good or bad with a grain of salt and form my own opinions.

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    • Did you not see the dogs nails growing into it’s paw pads?? I’d say that looks like neglect to me. Not premium pet stylings fault. So why would you judge them on nothing? I’ve been taking my dogs to see Tamara Vautour for almost 8 years and the people in her shop are the only people I trust. It’s ludicrous to judge them on something that is CLEARLY the owners fault.

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    • Did you not see the dogs nails growing into it’s paw pads?? I’d say that looks like neglect to me. Not premium pet stylings fault. So why would you judge them on nothing? I’ve been taking my dogs to see Tamara Vautour for almost 8 years and the people in her shop are the only people I trust. It’s ludicrous to judge them on something that is CLEARLY the owners fault.

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    • Tara Palardy Tara Palardy says:

      My shop had a vanity over humanity policy. Meaning a dogs safety and comfort comes first. Whether the dog was matted and needed to be shaved down, or was too old to stand for long appointments and instead got a modified cut.

      This was ALWAYS discussed when the client dropped off.

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    • Tara Palardy So from your words ” some underlining skin concerns prior to grooming (wound on front paw the dog has been licking at). The grooming process for dematting can cause some expected irritations.” You knew there was issues. Your client claims that she was no notified! Wouldnt you hand back the pup and advice her to go see a vet? Instead you shave her and sent her on your merry way. Once she complained. You then advised her to see a vet. There has to be a way of fixing the issue without the pup being in pain.

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    • Elaine McNulty really? Lol

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    • Maigen Butler I think she lent Tamara Vautour. But still, she seems like a know it all condemning this salon for no reason.

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    • And there is a way to fix it.. don’t wait 4 months between grooms lol

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    • Maigen Butler My bad. I thought Tara posted the picture of the dogs foot. Sorry Tara Palardy.

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    • Any reputable salon would have shaved that poor dog down. There was no other humane choice. Humanity over vanity.

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    • Elizabeth Green Dussault I feel like if it was my dog. As soon as i was notified of the sores. I would have taken it to the vet to shave and treat. This is my opinion and i am sticking to it. The shop was aware of the dogs sores before shaving. With that being said, my dog would never be in this condition but it is a good question when choosing a groomer to ask.

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    • Elaine McNulty when the dog is overdue for regular grooming and has an overgrown coat, it can be impossible to see the skin underneath. Please also know we do a full consultation with the client at check in and she was informed of the matting. After shaving, it could take a while before an irritation can arise and may factors can create even more irritation such as licking or scratching the area. In the best interest for the dog removing the matting is the best grooming practice. To send a dog home in a neglected condition may have created further damage. This groomer did the humane thing by shaving the dog. There is no way to predict an irritation. For all we know the dog could have allergies that can make the skin more susceptible to skin issues. Dogs can react to shampoos used by grooming salons.

      We can only treat the concern with the best intentions and offer aids in fixing the issue. It is the responsibility of the owner to let the salon know so it can be treated immediately. We have only been advised of the issue as of yesterday at 3pm. The owner did not take the dog to the vet right away but was recommended to after we were informed. The condition of the pets skin yesterday was not red or painful. We can only help her if she wants helps and can’t force her to seek veterinary care. She has made these posts but has yet to help us in resolving the dogs health.

      Please also know we are not vets. We can’t confirm any skin irritations or concerns. She needs to follow the recommendations to seek professional treatment. Without vet care we can’t confirm at this time if this was even caused by grooming.

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    • Elaine McNulty the vet would have shaved around those sores anyways.

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    • Elizabeth Green Dussault You’re 100% right. Of course thay would ahve but they would be able to treat on the spot. If you re-read my response. You would have read that i knew they would shave ” I would have taken it to the vet to shave and treat.”

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    • Elizabeth Green Dussault You’re 100% right. Of course thay would ahve but they would be able to treat on the spot. If you re-read my response. You would have read that i knew they would shave ” I would have taken it to the vet to shave and treat.”

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    • Tamara Vautour I just want to add. You stated that you are not a vet. “But you treat the concern with best intentions and offer aids of fixing.” This is up to a vet. Not a groomer.

      Second point. You have been a groomer for how long and most likely seen or have been trained on these issues. You couldn’t warn the client?

      Thirdly. You are bashing the client for neglect. Do you know this client. Maybe she was hard up and didn’t groom her dog but once she got on her feet. She came to you to fix the problem. Bashing clients are not professional. This ties into my last point

      How do you know your client didn’t go to the vet. She posted a picture but doesn’t mean that she didn’t seek help. She knows her pup is in pain.

      This ti

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    • Martin Norry Everyone is entitled to their own opinion. If you dont like. Can can move on. Simple really.

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    • Martin Norry Everyone is entitled to their own opinion. If you dont like. Can can move on. Simple really.

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    • I sure did but we shouldnt judge. Something could of happened in the household. We dont know if she noticed how bad it was. Clearly there is the groomer story and the client story and the truth. I cant see the client posting something that was all her fault. there must be something of truth. Considering the groom is quick to judge and blame everything on the client makes me even more reluctant to use this groomer. Take some ownership on something!

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    • I sure did but we shouldnt judge. Something could of happened in the household. We dont know if she noticed how bad it was. Clearly there is the groomer story and the client story and the truth. I cant see the client posting something that was all her fault. there must be something of truth. Considering the groom is quick to judge and blame everything on the client makes me even more reluctant to use this groomer. Take some ownership on something!

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    • Elaine McNulty I think there has been some miscommunication. Our “treating the concern with the best intentions and offering aids of fixing” is our strong recommendation to see the vet. When she had come in yesterday to bring the concerns to our attention the skin was no longer red, however she had this picture to show us, and we told her to go to the vet for treatment. We are in no way bashing our client, there are many reasons that clients can not afford to get their pets groomed regularly and we can only do what we can to make the dog comfortable after grooming overgrown coats. We have not heard back from this client on the vet visit and do hope to hear from her. I can not stress this enough that we have told her to follow up with us after the vet visit. We are still in the dark from the client and have not been updated. We have to wait for her…. its been 24 hours since the concerns were brought to our attention and if we have not heard from her by end of day we will be reaching out to her.

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  8. Stacey Adams Stacey Adams says:

    I take my dog there every 2-3 months. They have always been good to him even when I’ve lapsed and he has gotten matted.

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    • Cheri Lund Cheri Lund says:

      Me too! My dogs go there regularly and ALL the groomers there are so awesome, PATIENT and gentle with my dogs.
      To be honest… I wouldn’t take my dogs anywhere else and have my friends going there too.
      Not going to let 1 negative review change my mind about an establishment that I really Really like!

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  9. This dog came in matted and the groomer did everything possible to remove the coat safely. This dog had not been groomed all winter (even the nails were growing into her pads) and does have some underlining skin concerns prior to grooming (wound on front paw the dog has been licking at). The grooming process for dematting can cause some expected irritations. We were informed of this issue yesterday and have strongly advised the client to see the vet within 24 hours so they can address the problem immediately. This dogs comfort and safety is our first concern. We have not heard back from the client on how the vet visit went.

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    • Thank God you guys take pictures of this stuff so you can prove your innocence. Pretty sad that people see this and still think it’s ok to judge.

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    • We are just glad that the dog is in better condition. When I saw the dog yesterday when she had come in to let us know the dog was irritated, the dogs skin was not red or in pain. I still told her to go to the vet and let us know but I have not heard back from her. I saw the dog 2 days after grooming (yesterday,she was groomed on Monday). If she is as concerned about the skin as much as we are at the salon about her concerns she will follow up with our recommendations to see a veterinarian professional. The client has made it very clear to us that the dog is her property and we can not force her to seek veterinary help. We can only hope the dog gets the care it needs.

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    • I’m glad you guys shot back with a no…. fuck you!

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    • Oh that’s just awful!

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    • Chelsea Noel Chelsea Noel says:

      I have never seen nails even remotely that bad. And I agree that the “burn” looks more like a urine burn, from neglecting upkeep of the area, than razor burn. It really seems like O.P is both a terrible pet mom and also looking to cause trouble. I’d look into maybe building a slander case against her.

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    • Tamara Vautour I do not know much about dogs as I am a cat owner and lover but you seem to be a great business owner and care a lot about the animals that are in your care. And you responded promp and proffessignally.

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    • Pagan Heart Pagan Heart says:

      Horribly neglected. No excuse to not get your dogs nails clipped. Most vets will do them safely.. 15 dollars. No excuse for neglect.

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    • Thank you for posting the other side of this story. Not gonna lie I was quick to judge, but obviously this owner doesn’t take very good care of their pet.

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    • Susanne Gale Susanne Gale says:

      I would report the owner to the Humane Society.

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    • Kelly Smith Kelly Smith says:

      I agree I’d report the owner n tell what dogs condition was and ur advice of vet within 24 hrs n have sumone follow up on the dog n see if owner cares enuff to have the dog checked on by a vet..

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    • Lynn Johnson Lynn Johnson says:

      Went I first brought my dog in for his shots the vet showed me how to clip his nails myself. Dog nail clippers are so inexpensive, there is no excuse for this.

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  10. Janet says:

    Looks like urine burn to me. #10 is the only blade that should be used on this area of the dog. Nice. You take your neglected dog to a groomer, then blame her for the underlying issues. And you post anonymously because you know you’re wrong. This is very close to slander.

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  11. Emily Kuntz Emily Kuntz says:

    This should be a warning to make sure you get your dog groomed more often. Matting and urine will cause nasty red skin. Shaving off the hair is doing the dog a favor. You probably didn’t notice the redness until the hair was gone.

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  12. Agree the dog needs to see a Vet to get proper antibiotics for the pain. I would apply coconut oil to the area. So if the dog licks it coconut oil is safe.

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  13. I am surprised that many on here do not wet shave matted dogs. I have had great success taking off even the worst matts with a 7 or 5 after bathing the dog to get as much dirt out as possible. The wet coat cuts like butter and leaves a finish one blade size bigger. I.e. a 7 leaves a 5 finish. Just a thought for some of you to try. Debbie Hilley has an awesome video on YouTube. Added bonus because the coat is wet I have never had razor burn using this technique. Best of luck to all of you. No groomer I know deliberately goes about injuring dogs and a neglected coat is the owner’s responsibility not the groomers

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    • I agree, I have watched numerous instructional videos by Debi Hilley. I was able to finish this dog’s body with a 7. Regardless of whether or not her coat was left 4” long and hand scissored, a #10 would’ve still been used in her sanitary.

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  14. Emily Kuntz well that’s not good….usually there are always 3 sides to every story….hers, the companies and the truth in between. That’s unfortunate….

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  15. Emily Kuntz well that’s not good….usually there are always 3 sides to every story….hers, the companies and the truth in between. That’s unfortunate….

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  16. Emily Kuntz well that’s not good….usually there are always 3 sides to every story….hers, the companies and the truth in between. That’s unfortunate….

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  17. Emily Kuntz well that’s not good….usually there are always 3 sides to every story….hers, the companies and the truth in between. That’s unfortunate….

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  18. No that is not the groomers fault at all. Look at the dagger nails on that poor dog. Totally a case of neglect. The owner should be the one being slandered online not the groomer who clearly did their best to give this dog some relief from its neglected coat. My dogs get groomed ever 6 weeks and their nails have never looked like that! Yuck poor thing

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    • I often go longer than 6 weeks for nail trims and I feel bad when I take my dogs in to see Tamara Vautour but they have never looked anything like this! This is left a really long time.

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    • We never used to groom our boxer and his nails never ever looked like this. Because he went for walks everyday and filed them down himself. Clearly this dog never even goes on the sidewalk

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  19. I think the OP made an error in their last sentence. It should be, if you love your dog, make sure you get him/her groomed (and nails trimmed) regularly to avoid matting because that’s the only lesson from this story.

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  20. Katy Yorke Katy Yorke says:

    I have only had 100% positive visits to Premium Pet Styling.

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  21. Tara Palardy Tara Palardy says:

    A ten also isn’t the shortest blade. Just the most humane.

    -vets use a 40/50 for their surgeries

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  22. I’ve taken my dog here for years!!! They are all fantastic and I have had zero issues with any of the girls!!!! They do a great job and are super helpful with info on just about everything dog related.

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  23. Kind of looks like urine burn, could have been a little matted and wet with urine, see it all the time this time of year.

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  24. Lynn Grant Lynn Grant says:

    I bring my cocker spaniel girl to Premium Pet Styling for grooming. Have been for years now! I have never had an issue! Actually, in a industry so heavily unregulated This is the only grooming salon I trust to ensure she will be treated with kindness.

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  25. Jenn Brouwer Jenn Brouwer says:

    I use this groomer for all my dogs! And they are amazing.

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  26. Mari German Mari German says:

    The owner is out of her mind. She should get off the computer and into her vet!!
    I have known and trusted this groomer for over 10 years and vouch for her 100%. I’ve worked as a vet tech and with rescues and can tell you this is text book urine scalding, typically a result of ongoing neglect in the home environment – she just couldn’t see it before as it was probably buried under months of matting!!

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  27. Jenn Brouwer Jenn Brouwer says:

    And to the OP. If your dogs nails looked like that he was definitely matter as well and that kind of neglect takes time. Your lucky no one reported you to the Humane Society for neglect of a dog and that you found a groomer willing to work with you. If I had been asked to groom this dog I would have turned you away and reported it. If you don’t take proper care of your dog they get matted and mats HURT the dog. Removing mats that are up against the skin requires great care and skill. Redness is normal after that because the dog hair has basically been pulling at the skin as long as it’s been matted, could you even SEE your dogs skin before heading to the groomer?

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  28. It’s Bichon Frise.

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  29. And for all pet owners, with the up and down weather we’ve been having every time your dog gets wet and dries the coat will start to mat and then continue to tighten each time the dog goes out and comes in. It’s brutal for almost all coat types. Ask your groomers about line brushing and what kind of brush/comb you need to maintain proper coat care at home. It’s hard for anyone to maintain their dogs coat during and Edmonton “spring” and matting happens, but going after the groomer on social media? Grow up. There’s plenty of information on google about how to look after a dog ffs.

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  30. Disgusting, clearly this dog is very neglected. The owner shouldnt have a dog if this is how she takes care of it! The “razor burns” are on the genital area. Having worked with rescue animals in the past, I can tell you those look a lot like irritation cause by feces and urine on the skin from matting (urine scalding).

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  31. Premium PetStyling Ltd. is actually one of the best dog grooming places I have ever brought my dogs too. Tamara is extremely knowledgable and experienced and I trust her staff is equally as competent.

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  32. Wish owners would just take responsibility of their neglect and just make sure it doesn’t happen again. Why bash the groomer and try and ruin someone’s reputation who tried to HELP your dog. You should be thanking her and APOLOGIZING.

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  33. 10 is not the shortest blade. 40 and 50 are Surgical leanghths, however if the dogs coat ISN’T matted you can take a 40 and or 50 and shave to the skin without causing razor burn. A ten is designed for shaving sanitary areas. The picture above doesn’t appear to be razor burn but instead urine burn. You will not be able to see urine burn until the dog has been shaved, unless the dogs hair color is white. If the dog has white hair the area effected would appear a rusty red brown color. As you can see in the photo above it’s the same color in the effected area rusty reddish brown. Please both owners and groomers take the time to consult each other before grooming your dog. If the dog is matted you as a groomer need to take the time to explain the circumstances that come along with shaving a dog. You as an owner need to educate yourself on your dogs coat type, how often your dog requires grooming before getting to the matted stage, and lastly a professional groomer isn’t out to harm your dog were here to help your dog feel fabulous. If you as an owner don’t trust your groomer you need to find a new groomer. By the sound of it this groomer made it clear to the owner the dog was matted, whether the owner and groomer discussed the circumstances of Shaving a dog short is un-know. However it’s very unlikely that it didn’t go unmentioned. Please build an understand that groomers groom for the love of dogs, not to harm them. For the amount of work we put in the love we receive from the dogs and owners is all we really seek throughout our career.

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  34. Pagan Heart Pagan Heart says:

    This looks like some kind of skin problem not razor burn. Hopefully the dogs been to the vet to see whats going on and isnt in pain.

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  35. Laura Ebbern Laura Ebbern says:

    I’m very sorry to see this bad press. I believe in Premium Pet Styling and their professionalism I will be continuing to support and recommend them.

    As for that poor dog, those nails are atrocious!!! I have never seen anything like that! I hope that owner does take your advice and see a vet. She or he has clearly neglected their pet and I hope they make it right for the poor dog.

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  36. Alexis Musik Alexis Musik says:

    Poor pup, OP, I’m thinking the dog was matted before she went to the groomers? I thought a razor 10 is the highest blade meaning less cutting. I could be wrong!

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  37. Lisa Jowett Lisa Jowett says:

    This pet owner is lucky they weren’t reported for neglect.

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  38. I’ve taken my dogs only to Tamara. Wouldn’t go elsewhere.

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  39. Valerie Bielenda I agree.

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  40. Premium Pet Styling is awesome!! I have taken my dog here since day one and would never go anywhere else …. He has been groomed there by several different girls and they all do a great job ….my dog has alot of anxiety when it comes to getting groomed and they have always tried to make him feel at ease….when I come to pick him up he’s happy and looks amazing!!

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  41. To the O.P.;

    Hello, I am the one that worked on your dog on Monday. She was very sweet and such a pleasure to groom! I had thought we ended on a positive note during the checkout process. You said she looked beautiful (and she is!) and that we always do a wonderful job on her.

    We did discuss the condition of her coat when you dropped her off. You agreed she was matted and overdue for a groom because sometimes life throws us a curveball. I completely sympathize with that and was eager to help your dog get back to feeling her happy self by relieving her of some rather uncomfortable matting. I asked if you were ok with me possibly having to take her short, to which you expressed an understanding.

    The grooming process itself went wonderfully. She was an exuberant and cheerful little girl the whole time. I even thought to myself, “I really hope I get to groom you again.”
    I attempted to use a #5 on her (the usual length she gets) but the mats were just too tight to the skin. I then took a #7, one length shorter, over her body in order to painlessly demat her. When I got to her legs where the matting was even tighter, once again the blade would not go through. Knowing how risky it is to attempt forcing a longer length blade against skin I can’t see buried in mats, I switched to a #10 for her legs.
    It was then that I noticed a swollen, red abscess on one of her front toes as well as the embedded nail on her back paw.

    Regardless of the length done on the body, a #10 is the standard blade used in the sanitary area. That is what every professional groomer is taught and that is what every groomer should be using as it is widely considered to be the safest blade to use in that area.

    When you came to pick her up I did bring up my concerns to you in regards to the abscess on the front paw, and the hole on her back paw where her nail had overgrown into her pad. You informed me she licks and chews at her paw a lot and that it had been there quite some time. I recommended a vet take a look at her as it did appear quite painful and did not look to be improving.

    I do hope you can recognize that I make every decision in the best interest of your pet. When matting is present, our options are very limited and I very much believe in humanity before vanity.
    I would never put an animal through any discomfort. I am here to help your pet feel and look their best. I love every dog and cat that our clients entrust us with. I provide every pet the same kindness, patience and care as my own furkids at home. Being a petstylist is not just a job to me, it is a passion.

    At the end of the day, I do hope your little one has already been to her vet. I would hate for her to be in pain for even a moment longer. She has been on my mind since I saw her on Monday and I look forward to receiving an update on her condition.

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    • Ug, my heart is so sad for you. You sound like a wonderful groomer who really enjoyed this sweet little doggie.

      The

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    • Ug, my heart is so sad for you. You sound like a wonderful groomer who really enjoyed this sweet little doggie.

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    • So sorry this has happened to you. You seem like a great groomer who grooms with her heart! I lose sleep over clients like this too. I hope she gets the care she needs and she was very lucky to have you groom her and save her from her own fur ❤️

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    • You’re awesome Mallory, don’t let someone that neglects their dog get you down. You can’t go back in time and brush this dog so it didn’t get matted, the owner is just looking for someone to blame that’s not herself.

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    • You’re awesome Mallory, don’t let someone that neglects their dog get you down. You can’t go back in time and brush this dog so it didn’t get matted, the owner is just looking for someone to blame that’s not herself.

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    • Kelly Smith Kelly Smith says:

      That’s sad that this Op has allowed this to happen to her dog. Dogs need baths n brushing n vet care n trims n claws checked or cut.. I’m sorry that this person feels the need to shame you for caring when obviously they didn’t.. poor fur baby

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    • Kelly Smith Kelly Smith says:

      I’d report the owner n tell what dogs condition was and ur advice of vet within 24 hrs n have sumone follow up on the dog n see if owner cares enuff to have the dog checked on by a vet..

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    • Good to hear the other side to the story

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    • Fallon Paul Fallon Paul says:

      Glad we got to see the other side of the story and I believe this side over the vague op post . That doesn’t look like razor burn it looks like wound from the hair pulling painfully at the skin.

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    • You could sue for slander. If that were the case the page has zero right to keep their people anonymous pending investigation if you don’t know her name. Shes slandering your business because she doesnt understand these things.
      Ive seen many photographers sue ex clients whove done things like this.

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    • Barb Grenier Barb Grenier says:

      Jessica O’Grady really? Legal action is not necessary in the case. The judge would not even look at it, and this is also Canada. This is more about education to help prevent it from happening again.

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    • Judy Plant Judy Plant says:

      So glad you defended yourself. Glad to hear the other side of the story.

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    • Anyone who knows anything about dog hair should know those are matting burns. I’m extremely impressed with how well you responded to this horrible person who has neglected her dog to near abuse. I hope you consider reporting her, animals should not have to live with that level of neglect.

      I also thought I’d share this link that suggests before, during and after photos of poorly maintained dogs to assist you with defending yourself.

      http://petgroomingthegoodthebadthefurry.blogspot.ca/2010/09/i-know-hes-mattedbut-dont-shave-him.html?m=1

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    • Barb Grenier actually she definitely would have a libel claim in small claims court.

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  42. Also it is spelled bichon…. so there’s that

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  43. ‘‘Tis the season for matted dogs! Maintain your pet and this would not happen. End of story. You bring in an animal that has been neglected for months and are surprised to see skin irritation once the coat is removed? I challenge this owner to not comb their hair for the time their pet was not seen by a groomer and see what happens to your scalp. At least you don’t pee on your head. Its devastating for us groomers to see these pets come in with such discomfort and we know how long it takes to get to the point where there is urine burn. Then on top of fighting through our tears and the dog’s piss soaked coat we are then thrown under the bus and called the bad guys. We have been approached by The Edmonton Humane Society to report these cases to them so they can follow up on the pet’s care. Please take care of the pets you claim to love. Grooming isn’t just for aesthetics. It’s a part of your pet’s health care.

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    • Telly Meek Telly Meek says:

      Well said Mavis! ❤️

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    • Makes me want to submit my own rant about irresponsible pet owners of Edmonton…

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    • Could you imagine if we did this with every dog that came in matted??? Lol. Just take pictures of them and bitch on line about how hard my job was today and how many more are coming in tomorrow in the same condition?!?! Ugh… why do we have to be the better person… I just want to be bad sometimes lol.

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    • If I had a dog…I would stay and watch THE entire grooming …shame on lazy dog owners…I would never trust anybody to be alone with my loved ones …2 legged OR 4 legged …period !!!!! And thats not to say that thre are not good groomers out there…but, there are probably just as many bad too

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    • Cate Mitchell Um, no. Have you read the groomers response?

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  44. Lady (OP), the groomer did not do that to your dog. You did by not brushing her or having her groomed regularly. I have worked with dogs for 25 years. That is urine burn, from the dog peeing into matted hair that was too close to the skin.

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    • Sadly I have seen it so many times, I know it on sight.

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    • Debra Phelps Debra Phelps says:

      Jenn Standring was gonna say the same thing……or a hot spot, u just notice it when there is no more hair covering it now.

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    • I only liked your comment in agreement! I don’t “like” this at all. Firstly, the neglect is terrible. Then on top of it, the OP is trying to blame a reputable business with a wonderful reputation for her neglect. Sadly people who don’t know better are believing her! Drives me nuts…

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  45. Annie Cole Annie Cole says:

    As a groomer of 18 years this looks more like a bacterial skin infection from urine burn on skin that was matted and not razor burn as the affected area is circular and not linear or square like a grooming blade.
    Considering the dog was matted I’m not surprised that there were skin issues underneath.
    I know we all want someone to blame but this is a testament to why regular grooming is so important and why groomers have extensive waiver forms to protect themselves.
    It’s so unfortunate that you find the need to trash a professional just doing their job than to just accept responsibility for the repercussions of a poorly cared for dog.

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  46. Telly Meek Telly Meek says:

    As groomers, we are all in competition with each other. The pets come first with us!! As you can see, none of us are fighting for your business. we all only want what’s best for your pet. please listen to the education the groomer gives you.

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  47. Kelly Smith Kelly Smith says:

    Well if u don’t shave ur face/legs /underarms/etc for long time n shave you can get razor burn urself.. Bathing n cleaning ur animals genitals n butt can also prevent the matting. They do have dog brushes n shampoos to buy and from looks of the pic it looks like an infection caused from urine n feces touching the skin that’s soaked into the hair. This is on you OP to also care for ur animal at home no excuses for this type of matting unless you don’t groom ur animal at home and bathe them.. The buisness isn’t at fault for ur neglect

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  48. I take my dog to this location and would never go anywhere else.

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  49. I personally know the groomer that worked on this dog and I can say with 100% certainty that anything she did with that dog was in that dog’s best interest. She did not cause the dog’s issues, she merely pointed them out to the owner. There will always be angry people, it’s unfortunate this one took her anger out on someone that cared for her doggo. I would only let that specific groomer work on my dog because I have personally seen how she falls in love with every single animal she touches, even the little snippy biters that other groomers would muzzle.

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  50. Okay, let’s all calm down a bit. Yes the abscess and skin irritations should be looked at by a vet. Yes we shouldn’t allow our dogs to get matted or the nails overgrown. Yes that skin looks sore. None of this warrants a call to the humane society nor do we need to attack the groom shop. I’m sure that the OP was given a form to sign which outlined what would happen in the event that the dog was matted. It is not the groom shops fault she did not read it. Every groomer I have taken my curly haired dogs to has said that they will do their best to give them the hair length I ask for but may need to go shorter if there are matts. The groom shop has not bashed the OP at all and has only expressed concern for the dog’s welfare and a desire to help the OP. Others have done the bashing. As for the irritated areas, as stated many times, not razor burn. Most likely irritation due to an area being wet with an irritant for too long. BUT razor burn is not a big deal. I have a white poodle and if I’m not extremely careful he will get razor burn from even a 7 blade. He’s white. It happens. I put some vet safe cream on it and he’s fine the next day. My females, if they get a sanitary trim, will often hide in their kennel for a bit just because of the breeze on their bits (especially if it has been a while between grooms). I don’t think the OP is a bad owner, just a bad customer. I think the groomer and groom shop have handled themselves well. I will probably continue to mostly groom my own dogs because it costs too much to have them professionally groomed all the time. I have worked in the pet industry and with dogs and groom shops for well over twenty years. Mostly people do the best they can and we should try to be kind, to the pet owners, pet professionals, pets and ourselves.

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    • Caity Forman Caity Forman says:

      All a call to the humane society will do is a welfare check to make sure the dog is being cared for and receiving the treatment it needs. If they are being looked after, no problems. If it isn’t, then proper steps will be taken to make sure the dog doesn’t suffer. Absolutely call the humane society – there are no bad outcomes.

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  51. Barb Grenier Barb Grenier says:

    Education for the owner of this dog is what is necessary. Not suing for defamation, nor calling the Humane Society. Society today is so quick to jump on bandwagons. There have been some great comments below how to prevent this situation, and I would hope the owner and all other pet owners out there can learn from. Proper brushing in between grooming appointments will help dogs from becoming matted, especially with the snow.

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  52. This isn’t razor burn this is due to matting that she left way too long, also the groomer posted a photo of the nails of the dog and they looked like the dog has never had its nails clipped or been for a walk

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  53. Nicole Keats Nicole Keats says:

    Well owner… I think you just got Mic dropped. Seems like they should be putting up a post about you….

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  54. Merissa Stemkowski that’s horrible…..I know there’s still sides to the story but I think sometimes dog owners don’t realize their fur is matted and how bad it can get.

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  55. Shannon King Shannon King says:

    So she blames YOU because she neglected her dog??

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  56. You guys talk about grooming your pets like they are kids, christ, our dogs never had an issue keeping clean and nails down from being out in the bush or yard or walking and brushing, what do your dogs do all day sit in your goddam house and purse?

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