SUBMIT A POST!

Rude Co-op Taxi Phone Operators

Lately when I call Co-op Taxi I am almost positive I have the same rude operator more than once. This operator is very rude in how she talks to me. She yells freaks on me I am talking to you. I am like who pissed in your cornflakes. She has hang up me when I was being polite. I heard coworker next to her coaching her what to say I heard her calling Melinda or Linda.

I dealt with a miserable grumpy man at night he was vile. He was very condescending. I have the dates and times written down when I was being treated rudely.

I had my phone on speaker and my boyfriend video recorded the whole conversation with his phone. I called to get the general managers e-mail because a previous e-mail did not get acknowledged I hear one operator yell give her this persons e-mail not persons e-mail.

I really want the general manager to see the video of me on the phone and how rudely I was treated.

228 TOTAL READS
98 SHARES
69 COMMENTS


SOME RELATED POSTS:

69 Responses

  1. I use CO-OP cabs and never had a rude person on the phone. Always polite and friendly…

    [1]
  2. I would like to take the opportunity to apologize if you felt you had a rude or condescending operator here at Co-op Taxi. We were hoping to get more information as to date and time these events happened as we don’t have a Melinda or Linda as an operator. We would also like to take every opportunity to view the recording as we take our customer service very seriously and feel this would be a great educational opportunity. Please contact Dale to discuss this matter further at supervisor@co-optaxi.com.

    [1]
  3. Susan Csapo Susan Csapo says:

    They’re paid shit what can you expect from a POS broker that keeps locals Caucasians and women out!! 92 immigrant share holders there’s your answer!!

    [0]
    • funny — blonde hair and blue eyes makes your family immigrants too, disgusto.

      what does being an immigrant have anything to do with proper customer service?

      [0]
    • Thats not an excuse, there are no excuses for being a fucken asshole. Cab drivers are sick perverted dicks.

      [0]
    • Ever taken a cab in St. Albert? Your point is not only racist and horrible but it’s also wrong.

      [0]
    • Susan Csapo Susan Csapo says:

      Women are groped in appropriately daily and the taxi cartel sweeps it under the carpet..Believe that.You must report these things to city of transportation. Otherwise it’s lost!!

      [0]
    • Susan Csapo Susan Csapo says:

      Ian Lambertus you really are a fuktard! Dominated monopoly of plates all Muslim and Indian tool box!!! Get some knowledge moron!!

      [0]
    • Susan your right about this business being a cartel. Funny my cousin when she went to book a capital taxi that company is own by yellow cab now. She forgot her mobile phone at work she could not book uber so she went online to book saw its part of yellow cab group.

      [0]
    • Susan you are disgusting. Islam is a religion. Indian is a racial slur. At least try to seem educated rather than just spouting off your racist garbage. Nobody will take a thing seriously that comes from your mouth as long as you don’t even know what you are talking about. Use more of your income on education rather than that ratty dye job. You are the problem . You are not helping anything.

      [0]
    • screwy thing is that I have also had great service from several of their drivers over the years, especially one fellow that from the look of him hails from the middle east, they should set him as a driver instructor, he is that great… I usually only tip a buck or two due to money being tight, but this guy I have gone as high as 10 bucks… I wish I knew his name, then I could credit him here… Just goes to show that there is good and bad everywhere, except for yellow taxi…

      [0]
    • Calling an a immigrant out on the inappropriate behavior is not racist , i dont care what colour skin you have you.

      [0]
    • Calling an a immigrant out on the inappropriate behavior is not racist , i dont care what colour skin you have you.

      [0]
    • She isn’t calling anyone out though. She is just spouting racist garbage with no real substance and calling people childish names. Muslim isn’t a color . Indian is not politically correct. If you want respect from others then you have to show some.

      [0]
    • Susan stop with the racisism

      [0]
    • Don’t waste your breath trying to reason with a small minded racist twat, you’ll have more success talking to a wall

      [0]
    • I dont need respect from anyone, and respect is earned not giving . I didnt say Muslim is a colour. I think people really need to know the true meaning behind a word before you go throwing it around.

      [0]
    • You earn people’s respect by being respectable yourself. Everything else will fall into place. Assholes need to be called out for being assholes, attaching their faiths, skin colours or religions to someone’s bad behaviour makes you appear racist and uneducated. At that point, what you are trying to say loses merit and credibility.

      [0]
    • Stop with the racist comments one of my good friends is from India and a muslim. He is very down to earth.

      [0]
  4. Kent Ashbey Kent Ashbey says:

    So I want to say this about co-op as well

    A wile back in 2015 I had ordered a co-op taxi the driver was super rude Romanian who thought I couldn’t pay so in turn he takes my phone and takes off I contacted eps explained what happened the next day the owner of co-op taxi comes to me and gives me back my phone and says that there was a mistake. And the driver was fired the day after but that is no reason to assume that everyone is a thief but you don’t take someone’s phone. Theft of personal property.

    Cab 8085
    Co-op taxi
    Romanian driver

    [0]
  5. UBER! The are reliable and held accountable if they’re not polite and professional

    [0]
  6. Laura Hunt Laura Hunt says:

    Stop using Co op. That’s all I can think of as a solution.

    [0]
  7. It depends on how you talk to them. I have never ever had a rude phone operator from coop. Even when called to cancel a cab that was nearby.

    [0]
  8. same here never had a problem with coop

    [0]
  9. I had a similar experience with them, but in my case, I was returning from dropping my kids off at school, and there was roadwork being done on that particular avenue, so it was down to one lane, with a yeild sign facing eastbound traffic. I am heading west to go back home, a co-op driver is coming east, and he refuses to yeild the lane as the sign clearly states that he has to… and the company basically brushed me off because I was more focused on accident avoidance thean making sure I got the cab’s unit number correct… I do know this, the asshat did a dropoff at the same school I just dropped my boys off at, so I did alert the school to the problem… it was the same problem with the cops when I called them about it, they didn’t even bother to do an investigation… next time I will let the bastard hit me so that there is proof that cannot be argued…

    [0]
  10. Like all places, there are good and bad attitudes. From both employees who perhaps don’t deal with things accordingly to customers who think they make the rules. Especially when it comes to customer service. Everyone is human and error is in our blood. Yet one bad apple appears to spoil the bunch for some people.

    [0]
  11. Go use another company. Even if you were to get an apology, you will always expect the same attitude anyways. Same yourself the grief.

    [0]
  12. It is illegal in Alberta to record phone conversations without a persons consent

    [0]
  13. Lyn Hessels Lyn Hessels says:

    Tell the company not Facebook. I have never heard of a call centre that doesn’t have a communication system that records and saves a call. If you have ANY concerns about a call, note the date, the time you placed the call and try to get the name of the agent. That’s how management is able to retrieve and hear conversations and how they can determine whether their employees are a good fit. These people are the face of their business hopefully they care enough about their image to weed out people who poorly represent their business.

    [0]
  14. I just ignore her, I like the drivers and service tho

    [0]
  15. Jason Ellard Jason Ellard says:

    UBER!!! Call recorder for andriod. Get ir.

    [0]
  16. Sharon Swan Sharon Swan says:

    why do you call them then if they are rude to you .. once chance with me and I would change companies .. after all you are paying for a service …

    [0]
  17. Co-op is garbage. Stopped using them months ago because of their crap service, I regret nothing

    [0]
  18. Does Co-op taxi know let their customers know at the beginning of the call that the customer is being recorded. When I call the bank or Shaw they let you while your on hold. There is really not much choice for cab service here. Its the Yellow Cab group or Co-op. Both have good reviews and bad reviews. Some people do not have cars or credit cards for UBER. I do not think the OP had any malicious intent. I think OP just wanted to let the manager of this company know how they were treated. Its the era of smart phones and technology where everything is recorded. People taking pictures in public. I had some one capture me in a selfie on the train. Or people taking pictures on the bus.

    [0]
  19. I have good phone operators over the years with the company and bad. Its the luck of the draw who you get. Its the digital age where everything is recorded. Everyone is covering their butts. Its sad.

    [0]
  20. I don’t think the OP had any malicious intent. Everyone is recording everything now a days to cover there asses!! Does Co-op tell its customers they are being recorded while you wait on hold like the bank or Telus or Shaw. People taking selfies in public places capturing people in the back ground. Dash cam’s.

    [0]
  21. There is not much choice for cab companies its either the Yellow Cab group or Co-op. Some people dont have credit cards to use the uber app. Both companies have good reviews and bad reviews. This company has good phone operators and bad phone operators. Its unfortunate that all you see is the bad reviews. People have right to speak up.

    [0]
  22. People can record their personal conversations and in person conversations but not other peoples conversations they not involved in. If I have a conversation with someone they can me. People record everything. More and more people are doing that. My mom was saying she was in Yellow Cab that had full audio and video recording. Its the cover your ass era!!!

    [0]
  23. Who the hell still takes taxis? They destroyed themselves with rude drivers/operator and high prices

    [0]
  24. Becki Pound Becki Pound says:

    omg shes been there 4ever and i dont call them anymore cuz shes the c word 4 sure

    [0]
  25. As one person posted there are limit cab companies and not alot of choices its Co-op Or Yellow Cab group. Some people don’t have a credit card to use Uber. I am sure there good call takers. Its the rude ones that make it bad for everyone as another person posted. People do have the right to record there conversations even face to face.

    [0]
  26. Who knows even if this is the phone operators name because when you call into a call center there is so much background noise. That’s why she it could by Linda or what ever. When I worked at Telus there would be two people on the line especially when your have a person helping a senior.

    [0]
  27. The OP could have been calling her boyfriend for a cab was asking something while on the phone with operator that would make him a party to the conversation. I have been in that situation my friend visiting she calls a cab and has to ask me something while on the phone with the operator it happens all the time. Or a person calling a cab for someone they have ask the person something who they are call a cab for.

    [0]
    • Very True Hailey. The OP could have been calling her boyfriend a cab she might had to ask something while on the phone. She also said she thought she got the operator more than once. With it being a call center all the backgroud noise. The OP was just stating there was no reason to be rude. People can record there conversations if she had to ask her boyfriend something he would be a party to.

      [0]
  28. The OP calling in for a cab thought she got the same operator. Background noise thought she heard a name. Stuff like this happens she was calling a cab for herself or boyfriend. She need quickly ask her boyfriend something the operator was rude. People call cabs for spouses, family or friends if they have ask that party something it does make them part of the conversation.

    [0]
  29. General manager won’t talk to you good. Luck tho. That company is a bunch of bullshit. Not even sure how they are still in business. As an ex employee I know what happens there.

    [0]

Join the Discussion!