Stay away from Telus!
So note to anyone who’s thinking of getting, or currently has mobile service through TELUS RUN. RUN as fast as you can in the opposite direction. Since the start of our contract in January 2016, we’ve had problems we were assured would be taken care of. Every month we’ve had overages without explanation (apparently one month we used 25+ GB of data but neither their nor our checks could corroborate that), payments go missing, our phones are cut off every month, sometimes twice a month, for their errors. Each with 2 x $35 charges.
So in July we got another one of those “wtf” bills, apparently we were being charged for photo and video messages while I was alone in Fort St John and my baby girl was in Edmonton, so obvs people were sending me pictures and videos of her. Each time I got one or sent one, we were hit with a charge. About $300 worth to be exact. After multiple calls back and forth, I was credited around $100. September I get another “wtf” bill and spent the better part of a week on and off the phone with Telus. They wiggle some stuff around and I pay off the balance (that I still wasn’t happy with btw) but it’s either pay and get your phone back on, or pay $1500 to get out of the contract. The total remaining balance on the account was $48.61, so all was good until mid October as the rep said, when the next bill would be out. Early October, phones get shut off again. Call Telus and was on hold for 3 hours, then I’m told the balance is $500-some. How? Dunno. They don’t either. I make another big payment and phones are back on. Cool. Beginning of November, phones off again. Call in, balance is $700-some. Still doesn’t make sense but I make another big payment, phones back on. Mid November, cut off. Balance $600-some. Another big payment made. Ask how tf they’re coming up with these numbers, they tell me I never paid in July, August or September so there’s been a balance this entire time…. bish where?! $400 unaccounted for apparently, So every time I get a new bill it bumps it up a ton. Ok maybe that happened, but in August alone they got about $800. September, probably $500. October $300, November $450 or so.
How exactly can a phone bill be multiple thousands of dollars in one month? I have no idea. So now this morning, I’m having a conversation thru text and replies stop coming. I try calling them, says phone is cut off. Again. I have now been on hold for an hour trying to figure out wtf is going on. The automated system says I have to pay $561 to get reconnected, and that the total account balance is $700 and some.
Can anyone explain this to me? Because Telus sure can’t. My mom cancelled her Telus plan after over 20 years just last month because she had the same problem. People I’ve spoken to have the same problem. I think it’s time for a class action lawsuit or internal investigation by the CCTS.
Anyways sorry for the long post, but stay FAR FAR away from Telus!
Oh, and before I forget. When we were offered this plan originally under the loyalty program for re signing, we were offered an S7 and 6S for $0 with a plan that would be about $120/month for both, with 4gb of data. We got 2.5 gig for $150 total, so we changed it back to the 4gb we were promised… monthly bill before tax? $190.
AND we had to pay a bit upfront for the phones 🙄