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What can I do?

I recently got my hair done by a girl who does hair out of her house. My hair is black so she had to do a colour correction to lift the black out. I eventually wanted a balayage but I know it’s a process so just wanted to start by getting the black out and putting brown in, and I was going to come back in a month to lighten it some more.

The product she put on my hair to lift the black out she left on too long… my hair literally started smoking!! I thought my head was going to catch on fire I didn’t even know this was possible. I was yelling at her for her to come downstairs but she left me down there for about 45 minutes without checking my hair. I didn’t realize how damaged it was until I got home. My hair is orange, and my nice long hair now has broken pieces all over it that are about 3 inches long and is falling out in chunks .

I’m going to have to chop all my hair off and hope I don’t go bald with the amount of hair I’m losing. Not to mention I have chemical burns on my scalp and can barley lay my head down on a pillow without it hurting. She won’t reply to my calls or texts . Is there anything I can do? This woman should not have a hair license. Help!

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99 Responses

  1. Kelly Smith Kelly Smith says:

    Out her n report her to the liscence board .. tell who she is so others don’t suffer same

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  2. I had a bad hair experience as well…..she hacked my long beautiful hair so badly it’s taken a year to grow out the missing pieces. Thank God I did not let her color it. I wonder if it’s the same person……

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  3. Karla Mackay Karla Mackay says:

    I don’t think there is anything you can do if you decided to go the “cheap route” and go to someone out of their home. Things like this are expensive because they have to be done properly and over a period of time. We only hear one side of the story as well, who knows how damaged your hair was before this happened. Best thing to do is go to a reputable salon and see if they can salvage anything and do a treatment. It will be an expensive fix but totally worth it.

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  4. Julia Bryce Julia Bryce says:

    take pics and see Dr. Then, mention her name so that perhaps others will know or if it has happened to others that have used her, perhaps you can file a joint law suite against her. As long as what you say/ post is true, etc. It cannot be called defamation or slander. You say she does not answer your calls, etc….try going to her home – where you had the work done – take someone with you and just speak with her (not threatening).

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  5. She probably doesn’t have a business license, I’d report her…

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  6. Get some opalex and go to a reputable salon for advice but definitely get opalex it works wonders

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  7. Just outta curiosity, wondering if it was box black and what brand. Some drug store colors use henna in their color and henna will have a adverse reaction with bleach. Maybe the woman did a shitshow job or maybe someone was completely honest with what’s all been used in their hair (happens ALL the time)

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  8. Kelly Smith Kelly Smith says:

    For all who missed bottom of post

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    • The thing is, the OP says “she shouldn’t have a license, but unless she saw one displayed in her salon, then she could just be assuming she has one. Some people complete the course but don’t write the exam and get the license. So just because someone says they’re a stylist doesn’t mean they’re licensed.

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    • Wendi Tomas Wendi Tomas says:

      All posts on Shoutout are supposed to be anonymous aren’t they?

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  9. Dori Dawn Dori Dawn says:

    Honestly hun Shave it off and get some fashionable wigs …. start taking Biotine ( you can get some yummy chewable ones from Walmart it will encourage your hair and nails to grow healthy and strong and faster, I use biotin and my hair is growing crazy fast) ….. so sorry this happened to you but if it’s as bad as you say it is just Shave and start with Virgin hair it will be the best thing you have ever done

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  10. I’d definitely report her on social media. Others should be forewarned. I am forever surp by the peoplewho complain & then don’t name the business. Pretty selfish of them.

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  11. Please stop saying home salons are the cheap route Kayla. I get my nails and hair done at a home salon. It’s not cheap and the work is always fabulous.

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    • I thought the same thing, I have had my hair done in a home salon and it was not cheap or done cheap.

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    • Karla Mackay Karla Mackay says:

      I will say what I want to say because it is the truth. A home salon is generally cheaper and I know there are great hair stylists and nail technicians that run their business out of their home because they don’t have to pay chair rent etc like they do at a salon, therefore they keep more of the money they make. Not saying all home based salons are cheaper, but this specific lady clearly chose a “cheap” home salon. The fact that she said she had to yell from downstairs just shows how cheap it was. I used to go to a home based salon and the lady never would leave to go upstairs while I was sitting there getting my hair done.

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    • At home hair salons are not all cheap. My hair stylist teaches full time and does hair from home in her spare time. She has even converted a room in her home to a salon.

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    • My hairdresser works out of her home she has a salon in her house she is a high-end very professional hairdresser and does a great job it’s got nothing to do whether it’s a home-based business or a franchise sounds like you just had a crappy hairdresser

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  12. Ruth Chalk Ruth Chalk says:

    Baby oil with aloe and vitamin e…. But I would suggest going to a professional and asking

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  13. Small claims court and shut her down.

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  14. Keith Currie Keith Currie says:

    Brutal. Only thing I know of is small claims court

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  15. This happened to me three years ago my small pieces were an inch. I personally just let everyone know my opinion on the hairdresser when asked and did my homework. Now I have very light hair and go to someone that specializes in blonde. Live and learn.

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  16. I would contact a lawyer – some of them have free consultation – if your hair/ skin/ and psyche are that damaged – I would see if you could sue her – she would have house insurance, not sure if it would work – but worth a try

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  17. This really sucks. Ugh, it is SO DAMN HARD to find a quality hair dresser who doesn’t want you to sell a kidney to pay them or doesn’t live in a different time zone!
    I just make the commute to mine now. She is absolutely amazing and every single time I’ve gone elsewhere they’ve messed up all the layering and beautiful colour work she’s done for me. And somehow she always fixes it without guilting me or making me feel bad.
    She runs her salon from her home so I hope people don’t completely write off home stylists because they can be amazing and terrible like everything else.

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  18. Shave your head and start from scratch.

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  19. You can report her to the city. If she does not have the proper license to run a business out of her home she can be fined.

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  20. Go to the dr and get a lawyer. This happened to my nephew at an actual salon and he ended up getting a settlement

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  21. Don’t blame her for you being a complete idiot and vein. You wanted it. No one forced you to sit in her chair. Lolol good for you. Hahahahahaha

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  22. Seriously when are you people going to learn!! GO TO LICENSED BUSINESSES PEOPLE

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  23. This sounds like BS to me!!

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  24. Whether you go to a salon or someone’s in-home business, in my opinion same rules apply. Before you chop off your hair, get a consultation with another hair dresser. They might know why this happened – whether it was a faulty product or such. From there you can decide what to do.
    The very least, if the person damaged your hair by using wrong products, she owes you money back and the cost of any treatments you may need. I once had a very expensive salon damage my hair to the point it fell out in a day in patches. They refunded my money and they paid for another salon to do some mask treatment to protect the remaining hair and scalp.
    If it is licensed, then definitely get the person to take responsibility (again I am assuming they did something wrong).
    If they are not licensed then you may get nowhere. But you said she was so that takes care of it.
    However first fine out what happened. Sometimes people may have an allergy to a product that is no fault of a hair dresser. I don’t know if that is you, just saying come prepared. Yelling at the person will accomplish nothing unless you have knowledge with you.

    If you decide to chop off and start fresh, make sure to keep applying a mask to new growth.
    Ask a hair dresser or two for ideas, maybe this can be salvaged

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  25. As someone who had black dye stripped out, brittle and broken orange hair is almost a given. Lifting black is a bad, bad idea.

    The burns and pain, however, should not have happened.

    Do you know this woman has a license? Did you check her out beforehand? Lifting black is a big deal, did you ask if she had done it before and was experienced? Ask for references or previous work?

    Home salons are certainly not always the cheap route but people need to do their own research first.

    It’s incredibly unprofessional for her to ghost you though. A BBB complaint would be a good place to start.

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  26. Yvonne Dean Yvonne Dean says:

    I had a similar experience at a “reputable” salon at Bonnie Doon Mall. The owner of the salon preformed the services. I didn’t see a lawyer because she assured me she would “fix” my hair after the blistering healed. She called me a week later to say her supplier told her I must be allergic to Wella products and she was doing nothing more for me. I have had Wella products used on my hair for 8 years. When I contacted the manufacturer’s Rep, she told me the hairdresser was inept. Moral of the story is to address the issue now, don’t wait. Take pics and then get a lawyer!

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  27. If your hair was was smoking, there was a chemical reaction of some sort.. were you 100% honest about previous color, products and medication you were taking? All of that can be contributing factors. I would suggest seeing a doctor, if you have burns if they are severe enough they can get infected. In the mean time use cool water when washing your your to not further aggravate the burns. Unfortunately there is nothing that can fix your hair, after this other then cutting and finding a reputable stylist then can give you deep condition treatments, and regular trims until all of the damaged hair grows out.

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  28. ~Bogus article. If the woman was honest she would put her name to the article. Most home business is not a cheap business. I have gone to home business hairstylists and they are not cheap. And they are not worse than any other business. They have a home to do business in.

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  29. Sharon Swan Sharon Swan says:

    contact a lawyer .. they usually give you 30 mins free ..

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  30. Stupid is as stupid does!

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  31. Teri Sherry Teri Sherry says:

    Sadly this crap occurs at a business too. My hair got burned to shit at the Mane Door.

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  32. Share the shit out of this. And I would even put pics up to show the damage…she caused physical damage… you must be able to charge her with something.

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  33. Probably best to report. Somebody could get hurt

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  34. I’m not a person who ever says to sue anybody, but this is a great case for a lawsuit. She needs to take responsibility for her actions.

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  35. Sd Johnson Sd Johnson says:

    Assif personal injury lawyer. You are eligible for a lawsuit

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  36. Katy Cole Katy Cole says:

    Go to a dr get it on record

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  37. Betty Phung Betty Phung says:

    I want to apologize for the service you got and the chemical burns. When you are feeling better and your hair is in need of a trim to get back to where you need it to grow healthy and evenly feel free to contact me. I will gladly take the time out to give you the professional service you should of got at no cost. Eminent Hair Inc.

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  38. Amanda Nic Amanda Nic says:

    Please go see Erynn Christie @ MUDD
    She can help and is one of the best hair dressers you will ever find.

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  39. Amanda Nic Amanda Nic says:

    You will need to see a real professional to help with all the corrections as well to save your hair.

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